Guest Experience Agent

Meliá Hồ Tràm

Quy mô :

Theo dõi Nhà tuyển dụng này

Mô tả công việc

1. Achieve positive outcomes from Guest queries in a timely and efficient manner

2. Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required

3. Attend the Executive Lounge and Executive Floor Reception (The Level)

4. Ensure that GEX Director is kept fully aware of any relevant feedback from guests and, or, other departments

5. Demonstrate a high level of customer service at all times

6. Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts

7. Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties

8. Maximize room occupancy and use up-selling techniques to promote hotel services and facilities

9. Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy

10. Comply with hotel security, fire regulations and all health and safety legislation

11. Act in accordance with policies and procedures when working with front of house equipment and property management systems

12. Follow company brand standards

Quyền lợi được hưởng

- International working environment

- Attractive salary
- 13th month salary
- Birthday benefit
- Special room rate as per Melia Hotels International policy

Yêu cầu công việc

- College Degree or above

- Vietnamese - Excellent level, written & spoken

English - Good level, written & spoken

- Knowledge of third language is an advantage

- Proficiency in Microsoft Office software: Word and Excel, PowerPoint

- At least 4 years in international hotels in the same position.

Yêu cầu hồ sơ

CV in English

Contact: Gửi email or Gửi email

Guest Experience Agent

Chức danh Ngày kết thúc Mức lương
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Waiter/Waitress 31/12/2020 Thỏa thuận
German, Japanese, Korean Trainee 31/12/2020 3 - 5 triệu
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F&B Internship - Thực tập sinh 31/12/2020 Thỏa thuận
Outlet Manager 31/07/2020 Thỏa thuận
Income Auditor (Kế toán doanh thu) 31/08/2020 Thỏa thuận
Security Officer (Nhân viên an ninh/bảo vệ) 31/08/2020 Thỏa thuận
Doorgirl (Nhân viên chào đón khách) 31/07/2020 Thỏa thuận
Personal Assistant to GM 31/08/2020 Thỏa thuận
Reservation Agent (Nhân viên đặt phòng) 31/08/2020 Thỏa thuận
Melia Connect Agent (Nhân viên trực Tổng đài) 31/08/2020 Thỏa thuận
Asset Manager 31/08/2020 Thỏa thuận





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