Assistant Executive Housekeeper/Trợ lý Trưởng bộ phận Buồng ( Working at Phu Quoc )

The Assistant Executive Housekeeper is responsible and accountable for maintaining the highest standard of room and public area cleanliness and appearance, guest service as well as engendering team spirit and motivation in all staff. The Assistant Housekeeper must be fair and just in any staff disciplinary action as required

ADMINISTRATIVE RESPONSIBILITIES

Delegate to and supervise all Supervisors within the Department and assist them in preparing work schedules.

Conform to and enforce policies and procedures & rules and regulations as laid down by ACCOR and the Pullman Phu Quoc in order to achieve the highest levels of uniformity and guest service.

Performs special duties as required by direct supervisor.

TECHNICAL RESPONSIBILITIES

Support for Executive Housekeeper for for the cost effective rostering of all staff in the Housekeeping Department and Public Area cleaning.

Support for Executive Housekeeper in rostering, is to keep wages to a minimum whilst ensuring the highest possible level of service to the guests of the Pullman Phu Quoc and highest level of productivity.

Support for Executive Housekeeper in preparing weekly staffing schedules, monitoring staff attendance and assist in planning work schedules.

Prepare various monthly reports as required by the Executive Housekeeper.

Support for Executive Housekeeper in conducting regular operational meetings to review, monitor, adjust and upgrade the performance of the Department as a whole, explaining new directions and policies and procedures at the same time.

Support for Executive Housekeeper in preparing the annual capital and operating budgets for the Department in conjunction with the Director of Rooms and ensure departmental expenditure is kept within budget by presenting the P & L for the Department to the Director of Rooms on a monthly basis.

Responsible to ensure that all staff under her jurisdiction are at all times immaculately groomed, e.g.:

correct and complete uniform, personal hygiene, i.e., hair, make-up etc.

COMMERCIAL RESPONSIBILITIES

To handle and resolve all guest queries and complaints in an efficient manner and to establish an amicable relationship with all clients, customers and guests of the hotel as assigned by Executive Housekeeper.

Through close supervision recommend improvements and changes to the operation of the Department,

Support for Executive Housekeeper in regard to creating better services standards, increasing revenue and reducing costs.

Support for Executive Housekeeper to ensure that all stock/linen levels and usage are effectively and cost efficiently controlled.

HUMAN RESOURCE RESPONSIBILITIES:

Support for Executive Housekeeper to plan and organizes regular Departmental training for all staff, specially new staff, paying particular attention to courtesy, efficiency, service standards, grooming, diplomacy and actual job knowledge.

Support for Executive Housekeeper to Identify and develop leadership qualities among subordinates in order to guide them towards the path of

Career enrichment with both ACCOR and the Pullman Phu Quoc, and additionally provide the Pullman Phu Quoc with a source for future management, Have a good relationship with all colleagues.

Be understanding, supportive, encouraging and helpful to all.

RELATIONS

Reports directly to the Executive Housekeeper.

Work closely with other Departments of the hotel, and attend regular meetings on a periodical basis as assigned by Executive Housekeeper.

Support for Executive Housekeeper to participate in providing and receiving constructive criticism with regards to the Department and the Hotel as a whole, in order to improve efficiency, productivity and guest service.

REPLACEMENT AND TEMPORARY MISSION

Perform other related duties and special projects as required by the Executive Housekeeper Or Operation Manager.

- Social - Health Insurance per labor law / Bảo Hiểm Xã hội - Bảo hiểm Y Tế

- Pre-Opening Allowance ( when open, Service charge Bonus will apply )

Phụ cấp Tiền khai trương Khách sạn.

- Meal Allowance on duty ( 03 meals per day if stay at staffhouse )

Bữa ăn theo ca ( 03 bữa mỗi ngày nếu ở tại nhà nhân viên )

- Uniform / Đồng phục

- Free Accommodation at nice, modern and comfortable staff house.

Chỗ ở miễn phí tại khu nhà nhân viên đẹp, hiện đại và thoải mái.

- Can enjoy Fitness facilities at staffhouse daily

Có thể sử dụng trang thiết bị phòng tập gym tại Khu nhà nhân viên hàng ngày.

- Telephone allowance ( depend on positions)

- Phụ cấp điện thoại ( tùy vị trí )

- On board Travel expense support / Hỗ trợ chi phí di chuyển khi nhận việc

- Employee of the Month / Quarter / Year Award / Nhân viên xuất sắc Tháng/ Quý/ Năm

- Birthday Celebration / Kỷ niệm sinh nhật

- Year end Bonus, KPI Bonus / Thưởng Cuối năm / Thưởng KPI

- Year End Party / Tiệc Nhân viên cuối năm

- International working environment with many Expatriates

Môi trường làm việc quốc tế với nhiều Quản lý người nước ngoài.

- Free to attend English Courses at the Hotels to improve your communication skill.

Tham dự học các khóa tiếng Anh miễn phí để nâng cao kỹ năng giao tiếp.

- Special discount with Accor property after 06 months of employment

- Chiết khấu đặc biệt với các KS của tập đoàn Accor sau 06 tháng làm việc

- Excellent opportunities for Career Development with Accor Group as it is # 1 in Asia & Vietnam in term of number of managed property.

- Những cơ hội tuyệt vời để phát triển nghề nghiệp với Tập đoàn Accor vì Tập đoàn hiện đứng đầu ở Châu Á và Việt Nam về số lượng Khách sạn Tập đoàn quản lý.

At the moment, Accorhotels group has around 4300 hotels over the world in 100 countries

-Hiện tại Tập đoàn Accor quản lý khoảng 4300 Khách sạn tại 100 quốc gia và lãnh thổ

In Vietnam, Accor has 25 hotels from The North to the South, in 2019 we open 10 more hotels in Vietnam.

Tại Việt Nam, Tập đoàn Accor hiện quản lý 25 Khách sạn và Tập đoàn sẽ khai trương thêm 10 Khách sạn vào năm 2019.

ACCORHOTELS OPEN 1 HOTEL EVERY 33 HOURS WORLDWIDE

ACCORHOTELS CỨ 33 GIỜ SẼ KHAI TRƯƠNG MỘT KHÁCH SẠN TRÊN THẾ GIỚI

- Office computer literacy.

- Good command in English, Vietnamese: Native

- Leadership , Management , Interpersonal Skill.

- Ability to run big department efficiently, knowing how to deal with staffs/ customers professionally, good in guest complaint handling.

- Excellent in service mind oriented, Excellent time keeping and organisational skills.

- Working experience in 2-3 years with similar position , Senior Supervisor with good background/profile will be considered for interview.

Please send your resume in English.

Vui lòng gửi CV bằng tiếng Anh