Housekeeping Supervisor/ Giám sát Buồng Phòng

• Bedroom service

• Bathroom service

• Valet service

• Cleaning service

• Linen maintenance

• Recommended changes to these standards and training needs on an ongoing basis

• Maintain current and thorough knowledge of all housekeeping systems

• Open and close the shift and ensure effective shift hand over

• Distribution and collection of keys

• Management of all incoming and outgoing calls

• Solve employee grievances

• Perform Room allocations

• Perform Room inspections

• Prioritise arrival rooms

• Liaise with Front Office for guest and hotel requirements

• Ensure guest valet is processed and delivered in a timely manner

• Co-ordinate special projects (eg site rooms, vermin control, window, and carpet cleaning, room inventories)

• Manage all special requests made by guests

• Ensure consistency within the department

• Management of lost property for the hotel

• Ensure you have complete knowledge of room types, layouts, and facilities

• Manage storage areas

• Maintain adequate stock levels

• Complete stock takes as required

• Maintain stock levels

• Conducts shift briefings to ensure hotel activities and operational requirements are known

- Rest & Relaxation, Repatriation Allowance

- Relocation and Home Leave allowance

- Uniform, accommodation, transportation and meal are provided

- International working environment

- Health care insurance

- 24/7 accident insurance

- Service charge as revenue

Required Skills 

• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

• Able to speak, read and write English

• Proficient in the use of Microsoft Office

• Organizational and training abilities

Qualifications 

• High School or Diploma in Hotel Administration, Hotel Management or equivalent

Experience 

• 2 years housekeeping experience preferably in a hotel of similar size and complexity and including supervisory experience or training.

• Type and level of experience required may vary slightly based on size and complexity of operation

- CV or  Application Form

- Certificate related

- Phone: 02973 97 8888/ 0919 065 846