Spa Manager (Pre-opening)
Quy mô :
Mô tả công việc
I. JOB OVERVIEW
Manage the function of all Spa employees, facilities, costs,...
Ensure international service standard is achieved
II. DUTIES AND RESPONSIBILITIES
* Management of Spa Operations and Budgets
- Ensures all employees have the proper supplies, equipment and uniforms.
- Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.
-Manages supplies and equipment inventories within budget.
-Maintains cleanliness of spa and related areas and equipment.
-Understands the impact of department’s operations on the overall property financial goals and objectives and managing to achieve or exceed budgeted goals.
* Ensuring and Delivering Exceptional Customer Service
-Sets a positive example for guest relations.
-Interacts with guests to obtain feedback on product quality and service levels.
-Handles guest problems and complaints.
-Empowers employees to provide excellent customer service.
-Emphasizes guest satisfaction during all departmental meetings and focusing on continuous improvement.
Strives to improve service performance.
* Conducting Human Resources Activities
-Solicits employee feedback, utilizing an “open door” policy and reviewing employee satisfaction results to identify and address employee problems or concerns.
-Ensures employees understand expectations and parameters.
-Observes service behaviors of employees and providing feedback to individuals.
-Participates in employee progressive discipline procedures.
-Participates in an on-going employee recognition program.
-Reviews comment cards and guest satisfaction results with employees.
- Manage a Spa orientation program for employees to receive the appropriate new hire training to successfully perform their job.
-Supervises on-going training initiatives and conducting training when appropriate.
-Establishes and maintains open, collaborative relationships with employees and ensuring employees do the same within the team.
-Celebrates successes and publicly recognizes the contributions of team members.
-Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard Operating Procedures (SOPs) and the Peer Review Process.
Report to: General Manager (expat)
Quyền lợi được hưởng
- Working with expat environment;
- Competitive salary package;
- Health Care & Accident Insurance;
- 18 days of annual leave;
- Uniform Laundry by the Company;
- Daily meals, Officer Check, privileges of using Hotel services,...;
- Others attractive benefits,....;
Yêu cầu công việc
* Work characteristics:
- Must be able to work independently with little supervision, as well as have the ability to consider, evaluate and make sound business decisions regarding question as problem solving.
- Must be familiar with all hotels procedures, regulations.
* Qualifications & Knowledge:
- At least High school diploma;
- Understanding of, and proficiency in equipment and fixtures used in the operation of a Spa
* Required Skills:
- Must be able to work in time deadlines with minimum supervision
- Has a good organizational and communicative skill
- Be able to train staff and make report
- Excellent spoken & written English & Computer proficiency
* Experience : At least 08 years working in senior position in Spa management.
* The successful candidate is expected to be on board by the end of March.
Yêu cầu hồ sơ
*CV/ Resumé for application must be in English.
|Chức danh||Địa điểm||Ngày kết thúc||Mức lương|
|Security Guard - Nhân viên an ninh||30/09/2019||Thỏa thuận|
|Security Supervisor / Giám sát An ninh||30/09/2019||Thỏa thuận|
|Spa Receptionist||30/09/2019||Thỏa thuận|
|Stewarding||30/09/2019||5 - 8 triệu|
|General Cashier||30/09/2019||Thỏa thuận|
|Front Office Supervisor||30/09/2019||Thỏa thuận|
|Guest Relation Officer||30/09/2019||Thỏa thuận|
|Bellman||30/09/2019||3 - 5 triệu|
|Rooms Attendant - Nhân Viên Buồng Phòng||30/12/2019||5 - 8 triệu|
|Public Area Attendant - Nhân Viên Khu Vực Công Cộng||30/09/2019||Thỏa thuận|
|Linen/ Uniform Attendant||30/09/2019||Thỏa thuận|
|Hostess cum F&B Cashier||30/09/2019||Thỏa thuận|
|Room Service Captain||30/09/2019||Thỏa thuận|
|Waiter/ waitress||30/09/2019||Thỏa thuận|
|Restaurant Supervisor||30/09/2019||Thỏa thuận|
|Room Service Waiter/ waitress||30/09/2019||Thỏa thuận|
|Cook Helper/ Phụ bếp||30/09/2019||Thỏa thuận|
|Canteen Attendant/ Nhân viên bếp căn tin||30/09/2019||Thỏa thuận|
|Spa Therapist||30/09/2019||Thỏa thuận|
|Pool Attendant / Nhân viên hồ bơi||30/09/2019||Thỏa thuận|
|Spa Supervisor||30/09/2019||Thỏa thuận|
|BUTCHERY & RECEIVING STAFF||30/09/2019||Thỏa thuận|
|Banquet Captain||30/09/2019||Thỏa thuận|
|Bar Captain||30/09/2019||Thỏa thuận|
|Sales Executive||30/09/2019||Thỏa thuận|
|Assistant Sales Manager||30/09/2019||Thỏa thuận|
Đánh giá nhà tuyển dụng
|Thống kê kết quả liên hệ của nhà tuyển dụng||Số lượt||Thời gian liên hệ gần nhất|
|Liên hệ thành công||3||10:02 16/08/2019|
|Liên hệ không thành công||0||Chưa có|
|Không chuyên nghiệp||1||16:46 09/01/2019|