Learning & Development Manager
- Hạn nộp: 28/02/2019
- Mức lương: Thỏa thuận
Thông tin cơ bản
1
Thành Phố Rạch Giá - Kiên Giang
Giờ hành chính
Hành chính, nhân sự
Trưởng ca/ Giám sát
07/01/2021 19:57
Mô tả công việc
• Analyze training needs of the hotel in general and individual departments, and develop strategies which address needs, presenting in the form of a Training Business Plan for the General Manager and Executive Committee for review
• Familiarize yourself with the IHG HR and Training Standards, localizing where necessary
• Ensure effective training programs are in place for the following:
New Employee Orientation
Train the Trainer
Customer Service Training
Technical job specific training (through certification of departmental standards and procedures)
Supervisory Skills Training
Management Development
Fire, Life and Safety Training
Selling Skills
Employee retraining
• Monitor the progress of the Training Business Plan for each department to ensure that the training objectives are being achieved
• Maintains all hotel training records
• Establish a training library of books, videos, journals and audio visual materials to assist trainers in their training programs and for staff personal development
• Design, produce and implement training programmes which meet specific departmental needs in conjunction with Department Heads, ensuring that training session plans are structured and that training is effective
• Attend departmental training session and critique performance
• Use IHG benchmarks to monitor success of training programs
• Assist Department Trainers in preparing and conducting departmental training and assess accordingly
• Prepare and monitor training programs for:
Management Trainees
Work Experience
Hotel School Trainees, etc
• Obtain a network of specialist training professionals who can assist with the conduct of training programmes for advanced or specialist training
• Ensure that Department Heads abide by their responsibilities of employee training against departmental SOPs
• Produce monthly training reports for your Manager and the General Manager including:
Internal Training Programs conducted:
Who attended
Number of people attended
Duration of training
Who trained
Cost of delivery (including labor costs)
Anticipated return on investment and/or training goal
External training programs attended:
Who attended
Number of people attended
Duration of training
Who trained
Cost of delivery (including labor costs)
Anticipated return on investment and/or training goal
• Liaise with other Training Managers to share experiences and resources
• Liaise with educational institutions conducting hospitality and training courses
• Maintain current information and records of suppliers of training resources and materials
• Delivers briefings of all internal programmes to executive management and department heads
• Contributes towards regional activities as directed by Regional Director of Human Resources / General Manager
• Provides input for probation and formal performance appraisal discussions to Line Managers in line with company guidelines
• Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance
• Regularly communicates with staff and maintains good relations
• Works with Director of Finance in the preparation and management of the Department’s budget
• Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety.
Perform any other duties which may be assigned by the management from time to time.
Quyền lợi được hưởng
• Competitive salary
• Housing and Food & Beverage Allowance
• Monthly Rest & Relaxation Allowance
• Health insurance
• Home leave ticket
• Relocation Assistance
• Position is on Single Status basis
Yêu cầu công việc
Required Skills:
Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
Corporate certification in training programs may be required such as 360 Feedback Certification, GTC Registered Assessor, and Certified Assessment Centre Assessor designations, etc.
Proficient in the use of Microsoft Office
Problem solving, analytical, reasoning, motivating, organizational and training abilities.
Good writing skills
Qualifications:
Bachelor’s degree in Human Resources or Training.
Yêu cầu hồ sơ
Chấp nhận tập tin doc, docx, xls, xlsx, pdf, gif, jpg, png dung lượng không quá 10MB
- Quy mô:
- Tổ 3, Khu phố 7, An Thới, Phú Quốc, Kien Giang, Vietnam
- https://www.facebook.com/ICPQcareers
InterContinental Phu Quoc Long Beach Resort is ideally located on Bai Truong – one of the most beautiful beaches on Phu Quoc “Pearl Island”. The resort is part of the Phu Quoc Marina complex which includes a waterfront, theme park, sailing club, shopping, restaurants, bars & residences. The resort features 459 rooms, suites and villas offering an array of elegantly appointed accommodations, 5 restaurants and bars offering a wide range of world class dining options, modern meetings and events facilities with a grand ballroom ideal for themed dinners, gala events and stylish weddings and last but not least, a Harnn Heritage Spa thoughtfully designed to enhance your wellness.
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