Director of Human Resources/ Giám Đốc Nhân Sự

WHAT’S THE JOB?

As Director of Human Resources, you’ll drive HR and initiatives such as hiring, benefits, employee relations and training programmes, to ensure compliance for hotel team members. You’ll also promote a positive team culture whilst ensuring colleagues deliver a guest experience that is unique and brings each brand to life. You'll also coach the General Manager’s and leadership teams on all people-related issues.

YOUR DAY-TO-DAY

People

• Direct/Manage everyday activity, plan and assign work ensuring you always have the right staffing numbers

• Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues

• Train colleagues to make sure they deliver with compliance and to the standards we expect

• Drive a great working environment for teams to thrive - linking up departments to create sense of one team

• Promote teamwork and quality service through daily communication and coordination with other departments

• Recommend or initiate any HR related actions where needed

• Create programmes to foster a positive work environment for all. Support and administer an annual team member satisfaction survey

• Educate and train managers on HR disciplines to foster productivity, and enhance performance

• Welcome and conduct new team member orientation

• Oversee maintenance of accurate and up-to-date personnel files and records for all employees

• Ensure hiring standards and applicable laws and regulations are followed

• Build great relations with outside contacts

Financial

• Help create the department’s annual budget and the setting of departmental goals

• Monitor staffing and labour standards to manage costs in all departments, including staff canteen and staff accommodation

• Mitigate financial risks associated with employee relations issues

• Identify and analyse local compensation and benefits practices to ensure financial competitiveness

Guest / Colleagues Experience

• Develop creative ways to inspire and motivate team members to provide guests / colleagues with a memorable experience

• Make time to interact with guests / colleagues to hear feedback and build relationships to understand how team members can increase guest satisfaction

• Work with department managers to develop initiatives to reach service standards and drive continuous improvement in the guest experience

Responsible Business

• Develop awareness and reputation of the hotel and the brand in the local community and promote team member involvement in local community

• Ensure compliance with relevant employment laws and hotel or company policies and procedures

• Research and investigate all workplace issues to discover facts, identify potential risks to the hotel or company, and facilitate resolution through your employee relations programmes

• Collect and maintain data from exit interviews, turnover statistics, absenteeism reports to identify trends, training needs, and supervisory issues

• In a union environment, may manage labour relations and represent the hotel in grievances, mediations, arbitrations and contract negotiation

• Other ad-hoc duties – unexpected moments when we have to pull together to get a task done

• May also serve as manager on duty (MOD) on request.

• May assist with other duties as assigned by management

ACCOUNTABILITIES

This is the top HR role in a large, luxury, resort, or major flagship hotel with extensive facilities and services, a number of major outlets, and catering and convention facilities. Typically manages HR colleagues and admin team.

• Competitive salary

• Housing and Food & Beverage Allowance

• Monthly Rest & Relaxation Allowance

• Health insurance

• Home leave ticket

• Relocation Assistance

• Position is on Single Status basis

WHAT WE NEED FROM YOU

1. Education: Bachelor’s degree / higher education qualification / equivalent

2. Service years in the field : 4 years’ of related experience in HR

3. Service years in supervisor/manager level: Some supervisory experience also preferred

4. Knowledge and skills:

• Ability to maintain confidentiality to the extent possible in all HR related matters
• Professional HR designation preferred
• Experience in managing company provided accommodation

5. Language: Local language (Vietnamese)

6. Preferred (if required):

Other languages preferred (English)

Prior experience of having lived and worked in a remote location

This position is open to both local and foreign applicants

English CV

Phone: 0297******* - Ext: 8240 (HR Department)