Reservation Agent (Nhân viên đặt phòng)

1. To handle all reservations by telephone, fax, e-mail.

2. To handle group reservations.

3. To update reservations in the PMS received via the interface.

4. To adhere to all reservation standards.

5. To understand and be able to answer all questions about rates, room categories and seasonality.

6. To sell rates according to availability and yield strategy.

7. To maintain and develop guest contact.

8. Handling all reservation documents and correspondence correctly and conscientiously.

9. Applying company credit policy.

10. To pass on sales leads to Sales managers.

11. Pro-actively try to cross-sell (F&B, Spa, etc.) and up-sell room types.

12. Efficient and complete communication with all other departments, especially front desk, accounting and sales.

13. Complete knowledge of the property management system.

14. Working knowledge of Microsoft Word and Excel, Internet and e-mails.

15. To participate in team or department meetings.

16. To cooperate with and assist team members.

17. Participating in all trainings as required.

18. To be able to clearly communicate information to guests or colleagues.

19. To have complete knowledge of the following:

• the Hotel and all outlets

• the area

• the company

• sister properties

• special events in the area

20. To perform all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve overall objectives of this position.

21. To Understand and strictly adhere to the Rules & Regulations established in the Employees Handbook and the Hotel’s policy on Fire, Hygiene, Health & Safety.

22. To ensure that all potential and real hazards are reported and rectified immediately.

23. To understand and strictly adhere to the Hotel’s Employee rules & regulations.

24. To report for duty punctually, wear the correct uniform and name tag at all times.

25. To perform any other duties as assigned to him/her by management.

- Attractive salary
- 13th month salary
- Birthday benefit
- Special room rate as per Melia Hotels International policy

- EDUCATION AND TRAINING:

College Degree or above

- LANGUAGES:

Vietnamese - Excellent level, written & spoken

English - Good level, written & spoken

- SPECIFIC KNOWLEDGE

Selling skills

Knowledge of current market trends

Micros/Fidelio or Opera PMS

Microsoft Office

- WORK EXPERIENCE:

At least 2 years in international hotels in the same position.