Assistant Manager, Workforce Optimization
- Hạn nộp: 28/06/2019
- Mức lương: Thỏa thuận
Thông tin cơ bản
1
Huyện Duy Xuyên - Quảng Nam
Giờ hành chính
Hành chính, nhân sự
19/06/2019 01:10
Mô tả công việc
Duties may include but not limited to:
Implement and maintain Workforce Optimization strategy that aligns with current and future organizational goals
Manage Workforce Optimization team on a day to day basis
Work with management to accurately forecast workload, analyze historical trends and forecast head count needs and optimized scheduling
Analyze and interpret past and current workload data to determine staffing needs, create accurate schedules and ensure service levels and customer service level goals are met
Support the optimization of both gaming & non-gaming business processes and others
Establishment of processes that ensure optimal schedule adherence of gaming & non-gaming representatives, taking into account non-productive time including training, team meetings, planned/unplanned absenteeism, coaching, etc.
Create and distribute daily, weekly and monthly reporting that provides insight into workload trends
Plan for the impact of gaming & non-gaming campaigns, and seasonality to ensure adequate staffing for anticipate workloads; escalates business-critical concerns to the appropriate contacts via proper channels within respective timeframes
Create optimal Workforce Optimization discipline that supports and maintains existing culture of the company
Partner with IT and act as primary contact and In-house expert for any software issues regarding the Workforce Optimization scheduling and forecasting tools and conduct training on the forecast/scheduling tools, reports, and departmental procedures to staff as required.
Analyze intra-day, daily, weekly and monthly results, including documentation of reporting requirements for new and revisions to existing reports
Adhere to all company policies and procedures
Other tasks assigned by Manager
Quyền lợi được hưởng
- Professional and multi-cultural working environment
- Top competitive HR compensation & benefits in the industry
- Career development opportunity in one of the biggest Casino companies in the world
Yêu cầu công việc
Qualifications/Requirements:
At least 3-year experience in HR or related background
Experience in workforce management processes and tools, reporting and analysis, problem/issue identification, documentation, tracking and resolution.
Strong oral, written and interpersonal skills and strong customer-service skills, including courteous telephone etiquette
Ability to interpret policies and procedures and communicate effectively
Ability to make decisions and exercise good judgment in a complex and rapidly changing environment
Capability to adapt to a fast-paced environment and learn and retain new or evolving information and procedures
Ability to work both independently and within a team environment
High level of integrity and professionalism
Strong attention to detail
Accountable and reliable
Ability to utilize problem-solving techniques
Ability to exercise discretion on sensitive and confidential matters
Excellent punctuation, spelling, grammar, and proof-reading skills
Bachelor’s Degree, College or University Degree in related field preferred, from an accredited institution, and/ or equivalent work experience.
Yêu cầu hồ sơ
Chấp nhận tập tin doc, docx, xls, xlsx, pdf, gif, jpg, png dung lượng không quá 10MB
- Quy mô: 1.000 - 4.999
- Tay Son Tay Hamlet, Duy Hai Commune, DuyXuyen District, Quang Nam Province, Vietnam
- http://career.hoiana.com/
HOIANA is destined to become Asia’s premier oceanfront playground. It will be the ultimate reward for those who expect the very best in entertainment, vacations and luxury living. HOIANA is located 30 kilometres south of Da Nang, and just 10 kilometers from the World Heritage listed city of Hoi An in Quang Nam Province – central Vietnam’s fastest growing tourist destination. Set on 4 kilometers of pristine tropical beachfront, occupying 985 hectares and receiving US$4 billion of investment, HOIANA is by far Vietnam’s most significant tourism destination and investment to date. We know that providing our guests with a fantastic destination and product is only part of their experience. We need to ensure that every contact they have with us is rewarding, positive and leaves a great impression, and we know that it is our staff who play the most important part in providing this. We are looking for talented, friendly and enthusiastic candidates to join our talent network, who fit into our culture of “Special Place. Special People.” At HOIANA, we are building something very special; with internationally recognized and award winning hotel companies, world class golf courses, exciting gaming for rewards and entertainment, and an amazing array of recreation and spa facilities, we are sure you will find a career opportunity that suits you!
Thông tin liên hệ
- Phòng Nhân sự