Guest Relation Agent | Nhân viên Chăm sóc khách hàng

Hạn nộp: 30/04/2024
Mức lương: Thỏa thuận

Thông tin cơ bản

Số lượng
1

Nơi làm việc
Quận Hải Châu - Đà Nẵng

Giờ làm việc
Làm theo ca

Loại hình
Khách sạn/ Khu căn hộ Resort/ Khu Du lịch Nhà hàng/ Bar/ Pub

Ngành nghề
Tiền sảnh

Vị trí
Nhân viên

Cập nhật
23/04/2024 10:53

Mô tả công việc

• Plan and co-ordinate the provision of friendly, efficient services to guests

• Plan and co-ordinate all promotional activities targeting potential VIP clients

• Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity

• Trace relevant statistics about VIP clientele

• Co-ordinate and supervise all activities for guests

• Knowledgeable of all special promotion procedures, for programs such as; Frequent Flyers Programs, and also Accor Loyalty programs.

• Attends to guest’s complaints, inquiries and requests, referees problems to supervisor/Duty Manager if he/she unable to assist

• Is familiar with other Novotel Hotels so that guest indicating any next destination on the registration card can be “sold” an onward booking to another Novotel Hotel

• Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service

• Provide feedback from Guests to Guest Relations Manager & Front Office Manager for action

Quyền lợi được hưởng

• Good salary, benefits and service charge
• Have annual physical examination.
• Supporting shift meals at staff canteen and uniform
• 13th salary
• Paid birthday leave
• Dynamic, professional & open minded working environment.
• Joining training courses according standard of AccorHotels..

Yêu cầu công việc

• Vocational certificate in Hotel Administration or equivalent
• 1 year of guest service experience
• Problem solving skills
• Good communication skills
• Efficient in English speaking

Yêu cầu hồ sơ

• Resume (CV)
• Professional diploma/certificate
• Curriculum vitae in Vietnamese certified by local People’s Committee
• ID card

You can submit application via Hoteljob or to email Thuydung.NGUYEN(a còng)accor.com
You also can submit hard copy application to security staff at basement of Novotel hotel. Address 36 Bach Dang St., Hai Chau Dist., Danang.

ĐÁNH GIÁ

5.0

TỐT

5 ĐÁNH GIÁ

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Novotel Danang Premier Han River

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Quy mô:
36 Bạch Đằng, Hải Châu I, Hải Châu District, Đà Nẵng, Vietnam
https://www.facebook.com/tuyendungnovoteldn
Conveniently located on Bach Dang Road, on the majestic bank of the Han River. Novotel Danang Premier is set to take its place as Danang’s premier hotel venue for business and leisure travelers to Vietnam 3rd largest city. With the hotel's clever combination of contemporary design, state-of-the-art technology & culinary expertise, Novotel Danang Premier Han River gives Danang a classy touch of world-class comfort and innovative dining. The hotel provides convenient access to popular tourism sights including Sơn Trà Beach, Marble Mountains , Bà Nà Hills and the old city of Hội An. The 35-storey building features 323 Novotel “Next” Rooms, 90 serviced apartments, extensive banquet & meeting facilities, The Square all-day dining, Pier-6 lobby lounge and sidewalk café, Premier Executive Lounge and floors, swimming pool and Inbalance Fitness Club and Spa.