Assistant Reservation Manager

The Assistant Reservation Manager is responsible for supervising daily reservation operations to ensure efficient booking management, accuracy, and excellent guest service.

This role ensures reservation processes follow hotel standards while supporting inventory control and coordinating closely with Front Office, Sales, and Revenue teams.

II. Duties and Responsibilities

1. Reservation Operations Management

Supervise daily reservation activities and monitor reservation queues.

Ensure all reservation requests are processed accurately and promptly.

Manage booking confirmations, modifications, cancellations, and special requests.

Maintain accurate room inventory updates in the PMS system.

Ensure reservation procedures comply with hotel policies and brand standards.

2. Guest Service & Booking Quality

Respond to guest inquiries and booking requests professionally and efficiently.

Ensure service excellence and accuracy in reservation handling.

Monitor reservation communication through email, phone, and online channels.

Resolve booking discrepancies and guest concerns related to reservations.

3. Coordination with Hotel Departments

Coordinate closely with Front Office, Sales, Revenue, and Housekeeping to ensure smooth guest arrivals and room allocation.

Support handling of VIP bookings, corporate accounts, and group reservations.

Ensure accurate management of group room blocks and release dates.

4. Inventory & Booking Control

Monitor room availability and support revenue strategies through inventory control.

Assist in managing allotments and reservation cut-off dates.

Ensure contract rates and negotiated corporate rates are correctly applied in the system.

5. Reservation Team Supervision

Train reservation team members on booking procedures and service standards.

Promote upselling techniques to increase room revenue.

Monitor reservation accuracy and conduct regular audits.

Ensure compliance with reservation SOPs and operational standards.

6. Additional Responsibilities

Support revenue initiatives by maintaining booking accuracy and proper inventory management.

Assist in system transitions and operational improvements during the Prince Hotel Da Nang rebranding phase.

Maintain professionalism and confidentiality when handling guest data and booking information.

- Working with expat environment;

- Competitive salary package;

- Health Care & Accident Insurance;

- 12 - 18 days of Annual Leave depends on level;

- Uniform Laundry by the Company;

- Daily meals, Officer Check, privileges of using Hotel services,...;

- Others attractive benefits,....;

Qualifications & Experience

• Bachelor’s degree in Hospitality Management, Business, Finance, or related fields.

• Minimum 2–3 years of experience in Revenue Management, Reservations, or Distribution within international hotels.

• Strong understanding of pricing strategies, forecasting, and hotel reservation systems.

Required Skills

• Strong analytical mindset with advanced reporting and forecasting skills.

• Knowledge of revenue systems (IDeaS, RMS tools) and channel management platforms.

• Solid understanding of OTA, GDS, corporate distribution, and digital booking behavior.

• Excellent attention to detail in inventory, rate loading, and reservation accuracy.

• Strong communication and collaboration skills across departments.

• Ability to work under pressure and manage multiple priorities in a fast-paced environment.

• Proficiency in English; additional languages are an advantage.

• Strong skills in Excel, Opera PMS, and revenue reporting tools.

*CV/ Resumé for application must be in English.