Sales Manager (Ho Chi Minh based)

GENERAL MISSION

- The Sales Manager’s mission is to primarily promote the hotel and where possible, hotels belonging to the chain in his/her area/region. To achieve optimal sales at the best possible conditions for the company.

- To ensure the smooth running operation of the commercial section in consultation with the Director of Sales, Director of Sales & Marketing on all matters.

- The performance of the Sales Manager will be determined solely by the productivity of the corporate section as well as the overall results of the hotel.

RESPONSIBILITIES AND MEANS

- The Sales manager performs his/her duties within the framework defined by the chain and hotel norms and by internal regulations as specified by the DOSM/DOS. The Sales Manager will also be responsible to the DOSM/DOS for the Corporate Section and all Sales Personnel within the section.

ADMINISTRATION RESPONSIBILITIES

- Assist in drawing up the marketing plan annually with the DOS/DOSM (including section on Corporate Accounts).

- Keeps a record on former, existing, potential clients and a profile of each of them.

- Organizes regular visits in accordance to a predetermined plan.

- Prepares a tentative monthly schedule to record all sales and other related actives for the preceding month.

- Presents a summary of his/her visits to the Sales manager on a weekly basis (Weekly Sales Plan) prior to and after the week is completed.

- Ensures that the invoicing effectively corresponds to all services agreed upon and rendered.

- Ensures that all new clients have no negative credit references.

- Records all daily sales calls.

- Records the statistics of his/her accounts.

- Submits production reports on his/her list of accounts on a monthly basis.

- Conducts group briefing to other staff within the corporate section when required.

TECHNICAL RESPONSIBILITIES

- The Sales Manager is familiar with the operation and application of the hotel’s computer/data processing system.

COMMERCIAL RESPONSIBILITIES

- Keeps himself/herself well informed about the operations especially in key departments (Front Office, Housekeeping, F&B, Banqueting etc.)

- Sets, in conjunction with the DOSM/DOS, currents rates as charged by the hotel.

- Closely observes matters pertaining to competition (sites, prices, services offered on a regular basis – quarterly or more often if need to be).

- Promotes the hotel as often as possible through entertaining, conduction, site inspections, presentation etc., of the hotel.

SALES RESPONSIBILITIES

- Pays visits to former, existing and potential clients in view of entering into contracts with them, especially commercial accounts.

- Defines precisely guest requirements and ensures that the guest services offered corresponds effectively to their requests.

- Provides after-sales service and in particular to ensure all guests complaints are taken seriously and discussed with the respective departments if necessary.

- Receives in the hotel any important guests whom he has approached.

- Negotiates prices with the clients.

- Confirms verbal proposals in writing.

- Ensures that all complaints have initiated follow-up action.

PUBLIC RELATIONS RESPONSIBILITIES

- The Sales Manager organizes meetings with professional people especially clients & people in a position to publicize the hotel.

DIRECT LIAISONS

- The Sales Manager is responsible to the Director of Sales & Marketing, Director of Sales.

FUNCTIONAL LIAISONS

- The Sales Manager maintains contacts with all the other departments of the hotel and may have contact with managements at the regional level.

- The Sales Manager maintains and ensures the smooth running operation of the Commercial Section.

Other duties assigned by the management

- Social - Health Insurance per labor law / Bảo Hiểm Xã hội - Bảo hiểm Y Tế

- Accident Insurance 247.

- Meal Allowance on duty.

- Service charge from Probation.

- Telephone allowance/Phụ cấp điện thoại

- On board Travel expense support / Hỗ trợ chi phí di chuyển khi nhận việc.

Experience from the same position

Languages essential: English

Please send your resume in English/Vui lòng gửi CV bằng tiếng Anh.