Hotel/Payment Team Supervisor

Thông tin cơ bản

Số lượng
1

Nơi làm việc
Quận 3 - TP HCM

Giờ làm việc
Làm theo ca

Loại hình
Khách sạn/ Khu căn hộ

Ngành nghề
Khác

Vị trí
Trưởng ca/ Giám sát

Cập nhật
09/10/2019 10:59

Ensuring all member's and team leaders are achieving their daily KPI’s in qualitative metrics;
Monitoring scoring KPI statistics;
Isolate and identify areas of improvement on member's performance;
Monitoring daily reports from team leader;
Provide leadership, guidance and support to the admin staffs;
Manage refreshment & training to team leaders;
Handle major incidents that cannot be resolved by agents and team leaders;
Identify & escalate issues to the related teams when out of the scope of this department;
Work with operation strategist to reduce technical problems & end to end booking process improvement;
Finding issues among members which related to productivity and problem-solving;
Keep abreast of new company products;
Accept and process special requests from customers as per SOPs;
Interface with customers on refunds, providing explanations and processing;
Interface between customers and hotels to resolve any cases arising upon/after check-in;
Manage recurring meetings with team(s) to review performance;
Manage routing and payment method enablement as per available inventory defined by SOPs;
Validate in-house hotel system and analytics. Verify data input by the hotels;
Ensure all cases are solved within required timeframe following the company’s SOPs;
Ensure that all hotel providers are running well and escalate any issues to the related parties;
Report fraud to the company’s risk team;
Report any product error findings to related product/engineering teams.

ĐÁNH GIÁ

5.0

TỐT

5 ĐÁNH GIÁ

Môi trường làm việc5/10

Chế độ đãi ngộ5/10

Địa điểm làm việc5/10

Đánh giá ẩn danh

Môi trường làm việc

Chế độ đãi ngộ

Địa điểm làm việc

Sắp xếp đánh giá:

Quy mô: 1.000 - 4.999
Lầu 2, 3 và 7, An Phú Plaza, 117 - 119 Lý Chính Thắng, Phường 7, Quận 3, TP. HCM
https://www.traveloka.com/en-vn/careers
Traveloka is a leading tech start-up based in Jakarta, Indonesia. Founded in 2012 by ex-Silicon Valley engineers, Traveloka aims to revolutionize human mobility through technology. We build large impact consumer products and services, real time and big data systems and platforms, devise creative sol Xem thêm...utions to business and engineering problems, derive insights from massive amount of data, and transform markets with technology. We expanded to Thailand and Malaysia in 2015 and tapped the Vietnamese and Philippines markets in early 2016. In response to our ever-fast expansion, we are now looking for a variety of positions in e-commerce field. In Traveloka you will have the opportunity for an accelerated career and as well as remuneration growth due to the hyper growth of our business exceeding hiring growth, so there will be lots of opening in new role and/ expanded existing roles as the business growth. We're still at the very early stage of our development with so much potential to be developed, including in the area of perks and benefits.