Reservation Agent - Nhân Viên Đặt Phòng
Quy mô :
Mô tả công việc
• Sell the InterContinental Hotels Group products and services using up-selling and suggestive selling techniques
• Promote the Hotel’s (and ICHG generally) products and services
• Maintain a high level of product and service knowledge about all ICHG Hotels in your region
• Develop and maintain a regular pattern of sales calls
• Prepare and execute action plans which increase reservation sales and associated business
• Record and process reservations made by phone/fax/email
• Accept wait list reservations
• Process amendments to reservations such as extensions, early departures, etc
• Manage “no show” reservations by investigation and recording of same
• Record special billing arrangements for groups and conventions
• Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval
• Maintain knowledge of special rates/ offers/ promotions
• Monitor reservation levels and inform Managers of current and future occupancy rates
• Prepare reports as requested (eg to travel agents, business houses etc)
• Prepare reservation sales reports
• Perform any other duties which may be assigned by the management from time to time.
Quyền lợi được hưởng
- Rest & Relaxation, Repatriation Allowance
- Relocation and Home Leave allowance
- Uniform, accommodation, transportation and meal are provided
- International working environment
- Health care insurance
- 24/7 accident insurance
- Service charge as revenue
Yêu cầu công việc
• Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Problem solving and organizational abilities.
• Proficient in the use of computer
• Able to read and write English
• High School or Vocational Certificate in Hotel Management, Business Administration, or related field.
• 1 year related experience or 6 months experience in reservations/front office or an equivalent combination of education and experience.
Yêu cầu hồ sơ
- Email ứng tuyển: Gửi email
- Phone: 0919 290 709
|Chức danh||Ngày kết thúc||Mức lương|
|F&B Outlet Manager||26/06/2020||Thỏa thuận|
|Pool Supervisor - Giám Sát Bảo Trì Hồ Bơi||12/06/2020||Thỏa thuận|
|AR Supervisor||12/06/2020||Thỏa thuận|