Reservation Agent - Nhân Viên Đặt Phòng

• Sell the InterContinental Hotels Group products and services using up-selling and suggestive selling techniques

• Promote the Hotel’s (and ICHG generally) products and services

• Maintain a high level of product and service knowledge about all ICHG Hotels in your region

• Develop and maintain a regular pattern of sales calls

• Prepare and execute action plans which increase reservation sales and associated business

• Record and process reservations made by phone/fax/email

• Accept wait list reservations

• Process amendments to reservations such as extensions, early departures, etc

• Manage “no show” reservations by investigation and recording of same

• Record special billing arrangements for groups and conventions

• Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval

• Maintain knowledge of special rates/ offers/ promotions

• Monitor reservation levels and inform Managers of current and future occupancy rates

• Prepare reports as requested (eg to travel agents, business houses etc)

• Prepare reservation sales reports

• Perform any other duties which may be assigned by the management from time to time.

- Rest & Relaxation, Repatriation Allowance

- Relocation and Home Leave allowance

- Uniform, accommodation, transportation and meal are provided

- International working environment

- Health care insurance

- 24/7 accident insurance

- Service charge as revenue

Required Skills

• Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

• Problem solving and organizational abilities.

• Proficient in the use of computer

• Able to read and write English

Qualifications

• High School or Vocational Certificate in Hotel Management, Business Administration, or related field.

Experience

• 1 year related experience or 6 months experience in reservations/front office or an equivalent combination of education and experience.

- Email ứng tuyển: Gửi email

- Phone: 0919 290 709