Manager, Casino Loyalty & Mass Marketing
- Hạn nộp: 31/07/2019
- Mức lương: Thỏa thuận
Thông tin cơ bản
1
Huyện Duy Xuyên - Quảng Nam
Giờ hành chính
Kinh doanh & tiếp thị
28/06/2019 15:41
Mô tả công việc
Main Purpose of the Job
Reporting to Senior Manager, Loyalty Marketing, Manager, Loyalty Marketing will be primarily responsible in making sure of the success and overall direction and management of all activities and to maintain standards of service, HOIANA CASINO and management of daily operations for the Casino Membership and Loyalty/Rewards Program.
Key Duties and Responsibilities
Duties may include but not limited to:
• Be responsible for all activities related to membership acquisition and to maintain a high level of data accuracy on membership database.
• Work closely with the management in building casino loyalty and incentive programs, events/promotions, and guest relations to support and enhance customer loyalty.
• Promote a high level of excellent customer service to all customers to build and expand customer relationships and service delivery.
• Response via phone call or email to guests and other departments queries, requests and/ or complaints with regards to casino membership and loyalty program.
• Remain knowledgeable on HOIANA Casino and other properties within HOIANA umbrella and property knowledge, up to but not limited to events, promotion offers, room categories, food and beverage offerings and the entertainment calendar.
• Provide the highest quality of service to all casino patrons in encouraging / increasing rated play from casino members.
• Coordinate with the gaming operation department to identify new and experienced players with intention of recruiting them in casino membership or educating them in casino rewards.
• Liaise with Marketing & Communications team and Events & Promotions.
• Carry out promotion of special events when required through telephone contact and/or personal communication, attending such events and participating when appropriate.
• Communicate, both orally and in writing, to current, new and past guests answering questions, extending invitations and resolving any related disputes, as necessary.
• Work with internal and external clients for the offerings on HOIANA Rewards Club offering.
• Develop a strategic partnership with external parties and high-end brands and source high-end products and for casino players with proper segmentation.
• Develop relationship with external parties, that will become a key stakeholder as part of HOIANA Casino Loyalty.
• Coordinate with other departments regarding procedural or marketing concerns that will support and enhance customer service delivery.
Quyền lợi được hưởng
- Professional and multi-cultural working environment
- Top competitive HR compensation & benefits in the industry
- Career development opportunity in one of the biggest Casino companies in the world
Yêu cầu công việc
Skills Requirements & Working Experience:
• 5 to 6 years of related experience in the casino, hospitality industry or membership program.
• Have worked with reputable brands as partners and other external parties that contribute immensely to loyalty program and membership database collection.
• Experienced in CRM and other tools to enhance loyalty of members.
• Must have interpersonal skills to deal effectively with all business contacts
• Work varied shifts, including weekends and holidays
• Must be able to effectively communicate in English, in both written and oral forms.
• Other language(s) like Mandarin, Cantonese, or Korean is preferable.
Education Requirements
• Bachelor’s degree in Business, Marketing, Hospitality or Tourism, or equivalent education required
Yêu cầu hồ sơ
Chấp nhận tập tin doc, docx, xls, xlsx, pdf, gif, jpg, png dung lượng không quá 10MB
- Quy mô: 1.000 - 4.999
- Tay Son Tay Hamlet, Duy Hai Commune, DuyXuyen District, Quang Nam Province, Vietnam
- http://career.hoiana.com/
HOIANA is destined to become Asia’s premier oceanfront playground. It will be the ultimate reward for those who expect the very best in entertainment, vacations and luxury living. HOIANA is located 30 kilometres south of Da Nang, and just 10 kilometers from the World Heritage listed city of Hoi An in Quang Nam Province – central Vietnam’s fastest growing tourist destination. Set on 4 kilometers of pristine tropical beachfront, occupying 985 hectares and receiving US$4 billion of investment, HOIANA is by far Vietnam’s most significant tourism destination and investment to date. We know that providing our guests with a fantastic destination and product is only part of their experience. We need to ensure that every contact they have with us is rewarding, positive and leaves a great impression, and we know that it is our staff who play the most important part in providing this. We are looking for talented, friendly and enthusiastic candidates to join our talent network, who fit into our culture of “Special Place. Special People.” At HOIANA, we are building something very special; with internationally recognized and award winning hotel companies, world class golf courses, exciting gaming for rewards and entertainment, and an amazing array of recreation and spa facilities, we are sure you will find a career opportunity that suits you!
Thông tin liên hệ
- Phòng Nhân sự