Senior Manager, Casino Events & Promotions
- Hạn nộp: 30/07/2019
- Mức lương: Thỏa thuận
Thông tin cơ bản
1
Huyện Duy Xuyên - Quảng Nam
Giờ hành chính
Kinh doanh & tiếp thị
28/06/2019 15:35
Mô tả công việc
Main Purpose of the Job
Reporting to Assistant Director, Casino Marketing Operations, Senior Manager, Events & Promotions will be primarily responsible in making sure of the success and overall direction and management of all activities and to maintain standards of service, HOIANA CASINO and management of daily operations for the Events and Promotions.
Key Duties and Responsibilities
Duties may include but not limited to:
• Oversees the calendar planning and execution for all casino events, promotions and direct marketing offers to casino members, in achieving member acquisition, player retention, revenue growth and member reactivation.
• Assists in developing database marketing strategies in conjunction to ensure effective program results, through tracking, driving and evaluating customer response to casino events, promotions and direct marketing offers.
• Works closely with the management in building casino loyalty and incentive programs, events/promotions, and guest relations to support and enhance customer loyalty.
• Coordinates details and execution of all events and promotions with related departments to ensure highest quality theoretical attendance and maximum return on all casino events.
• Evaluates performance of all marketing events & promotions to ensure reinvestment rates are maintained and achieve acceptable profit margins.
• Liaises with Marketing & Communications team on timely delivery of all customer collateral and marketing materials, including but not limited to; marketing catalogue, digital signage and promotional flyer for promotions and programs.
• Responses via phone call or email to guests and other departments queries, requests and/ or complaints with regards to casino membership and loyalty program.
• Remains knowledgeable on HOIANA CASINO’s product & services and property knowledge, up to but not limited to events, promotion offers, room categories, food and beverage offerings and the entertainment calendar.
• Carries out promotion of special events when required through telephone contact and/or personal communication, attending such events and participating when appropriate.
• Communicates, both orally and in writing, to current, new and past guests answering questions, extending invitations and resolving any related disputes, as necessary.
• Works closely with International Marketing, Casino Marketing, Marketing Communications and other departments and participate in cross-functional initiatives and provide event support when required.
Quyền lợi được hưởng
- Professional and multi-cultural working environment
- Top competitive HR compensation & benefits in the industry
- Career development opportunity in one of the biggest Casino companies in the world
Yêu cầu công việc
Skills Requirement & Working Experience
• 5 to 6 years of related experience in the casino industry, hospitality industry or events & promotions.
• Must have interpersonal skills to deal effectively with all business contacts
• Work varied shifts, including weekends and holidays
• Must be able to effectively communicate in English, in both written and oral forms.
• Other language(s) like Mandarin, Cantonese, or Korean is preferable.
Education Requirements
• Bachelor’s degree in Business, Marketing, Hospitality or Tourism, or equivalent education required.
Yêu cầu hồ sơ
Chấp nhận tập tin doc, docx, xls, xlsx, pdf, gif, jpg, png dung lượng không quá 10MB
- Quy mô: 1.000 - 4.999
- Tay Son Tay Hamlet, Duy Hai Commune, DuyXuyen District, Quang Nam Province, Vietnam
- http://career.hoiana.com/
HOIANA is destined to become Asia’s premier oceanfront playground. It will be the ultimate reward for those who expect the very best in entertainment, vacations and luxury living. HOIANA is located 30 kilometres south of Da Nang, and just 10 kilometers from the World Heritage listed city of Hoi An in Quang Nam Province – central Vietnam’s fastest growing tourist destination. Set on 4 kilometers of pristine tropical beachfront, occupying 985 hectares and receiving US$4 billion of investment, HOIANA is by far Vietnam’s most significant tourism destination and investment to date. We know that providing our guests with a fantastic destination and product is only part of their experience. We need to ensure that every contact they have with us is rewarding, positive and leaves a great impression, and we know that it is our staff who play the most important part in providing this. We are looking for talented, friendly and enthusiastic candidates to join our talent network, who fit into our culture of “Special Place. Special People.” At HOIANA, we are building something very special; with internationally recognized and award winning hotel companies, world class golf courses, exciting gaming for rewards and entertainment, and an amazing array of recreation and spa facilities, we are sure you will find a career opportunity that suits you!
Thông tin liên hệ
- Phòng Nhân sự