supervisor-fb-outlet

Supervisor, F&B Outlet

Hoi An South Development LTD - CASINO

Quy mô : 1.000 - 4.999

Phòng Nhân sự +84 (0) 235 626 3333 – Ext: 256 Tay Son Tay Hamlet, Duy Hai Commune, DuyXuyen District, Quang Nam Province, Vietnam

Theo dõi Nhà tuyển dụng này

Mô tả công việc

Duties may include but not limited to:
• Monitor the cleanliness and hygiene of all hardware, utensils and serving-ware.
• Prepare regular reports to the Assistant Restaurant Manager.
• Deliver high quality products and services to every guest.
• Interact with internal staff and external guests from Asian and international countries.
• Know and understand all the resort’s facilities and services.
• Address guests’ requests and handle complaints promptly and to their satisfaction.
• Provide feedback to guests’ recommendations.
• Inform management about guests’ comments.
• Schedule rosters and match manpower to business demands.
• Delegate duties and tasks fairly and equitably among the staff.
• Provide supervision, direction and leadership to service staff to achieve department goals.
• Coach, motivate, counsel and evaluate staff.
• Participate in daily staff briefings.
• Take responsibility for determining development needs and manage own performance improvement, professional development and motivation.
• Monitor staff members’ manners and grooming according to company standards.
• Test and correct any deviations from service procedures through on the job training.
• Arrange training sessions and refresher courses for staff in coordination with the F&B Training Manager.
• Promote a work environment where employees feel valued, appreciated, involved, equal and safe.
• Interact with department and company team members, management, and contractors professionally and positively.
• Encourage good relationships, promote team spirit, and ensure effective two-way and multicultural communications.
• Adhere to the company policies and procedures and comply with the Code of Conduct.
• Remain well-mannered and well-groomed as per department and company standards at all times.
• Follow health and safety standards and strive for constant improvement to avoid health and injury hazards.
• Participate in the company recycling program and follow a strict discipline to reduce, re-use and recycle wherever possible.
• Perform other related duties including cashier as assigned.

Quyền lợi được hưởng

- Professional and multi-cultural working environment

- Top competitive HR compensation & benefits in the industry

- Career development opportunity in one of the biggest Casino companies in the world

Yêu cầu công việc

• Minimum of 2 years F&B experience in a sizable and international hotel/casino.
• Minimum 1 years of supervisory experience.
• Hospitality specific qualifications is an advantage.
• Excellent product knowledge of Food and beverage; wine; cash handling experience.
• Ability to operate Microsoft Windows, Office, POS software & Micros system.
• Excellent leadership, management and supervisory abilities.
• Customer service oriented, excellent communicator and good interpersonal skills.
• Self-motivated, organized, confident, friendly and polite.
• Team player who responds quickly to demands and thrives in a high-pressure work environment.
• Able to work on shifts and be flexible regarding work schedules according to business demands.
• Must be able to sit or stand for long periods of time while performing duties.
• Must be able to multi-task.
• College Diploma or equivalent working experience
• Preferred Ability to communicate in English and Mandarin to deal with guests and internal staff from Asian and International countries; knowledge of Cantonese, Japanese and Korean is an advantage.

Yêu cầu hồ sơ

Apply on our Talent Network at career.hoiana.com or submit CV to email Gửi email

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Hoi An South Development LTD - CASINO

Địa chỉ: Tay Son Tay Hamlet, Duy Hai Commune, DuyXuyen District, Quang Nam Province, Vietnam

Điện thoại: +84 (0) 235 626 3333 – Ext: 256

Website: http://career.hoiana.com/