supervisor-casino-technical

Supervisor, Casino Technical

Hoi An South Development LTD - CASINO

Quy mô : 1.000 - 4.999

Theo dõi Nhà tuyển dụng này

Mô tả công việc

JOB DESCRIPTION

Reporting to Assistant Director, Casino Technical & Support and will be responsible for consistently provide customer satisfaction through technical support of end users. Perform responsibilities in accordance with all Company standards, policies, and procedures.

Duties may include but not limited to:

Consistently provide customer satisfaction through technical support of end users(customers) by responding to and following up on support calls in a timely manner (routed by phone, e-mail, radio and face-to-face), work requests and project tasks, and resolving customer issues in a timely manner.

Be familiar with and uses all available tools and utilities for troubleshooting user problems including administrative utilities, and diagnostics for systems supported by the team.

Escalate calls that require additional or different levels of support to IT staff, technicians, application developers or 3rd-party vendors as needed, and follow up to ensure problem is resolved.

Repair, maintain, upgrade, configure, and install all gaming devices including, but not limited to, gaming terminals, redemption kiosks and table games with computer interfaces.

Effectively install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, networked peripheral devices, and networking hardware products.

Install, configure, test, maintain, monitor, and troubleshoot associated end user workstation software and networking software products when necessary.

Develop an awareness of repeat or chronic problems and strive to resolve the core issue.

Act in accordance with the Slot Department’s & Company’s policies and procedures & standards.

Participate in and provides preventive maintenance per maintenance schedule.

Must be able to work in a highly regulated environment.

Must be able to work in a customer service environment

Maintain awareness of equipment standards and software revision levels while staying current with technologies and solutions via training, seminars, journals, and technical papers.

Receive and respond to incoming calls, pages, and/or e-mails regarding PC and/or gaming device problems.

Maintain a line of communication with the IT and Gaming Departments at all times while on duty.

Quyền lợi được hưởng

- Professional and multi-cultural working environment

- Top competitive HR compensation & benefits in the industry

- Career development opportunity in one of the biggest Casino companies in the world

Yêu cầu công việc

JOB REQUIREMENT

Must have working technical knowledge of current network protocols, operating systems, and standards.

Excellent technical knowledge of network and PC hardware.

Must possess the ability to trouble shoot, diagnose and analyze technical problems. Must have hands-on hardware troubleshooting experience.

Must be comfortable using power and hand tools such as crimpers, drills, soldering irons, saws, screw drivers, multi-meters and wrenches.

Occasional lifting of up to 75 lbs. and/or moving of Gaming Machines utilizing assistance from co-workers is required.

Must be available to work on a task assignment, or bulk of work to completion regardless of shift or duration. Must have flexibility and willingness to work any shift – position is a 24X7 coverage support position.

Ability to handle multiple assignments is necessary.

Ability to work independently or as part of a team.

Ability to maintain confidentiality.

Must have the ability to prioritize and multi-task.

Must be able to interface with area users and perform as a liaison between departments.

A degree in Computer Science, or other related technical field, and/or equivalent experience of three or more years working in an IT environment.

Yêu cầu hồ sơ

Apply on our Talent Network at career.hoiana.com or submit CV to email Gửi email
Chức danh Địa điểm Ngày kết thúc Mức lương
Assisstant Manager, Fire & Safety 30/09/2019 Thỏa thuận
Runner, Receiving & Warehouse 30/11/2019 8 - 12 triệu
Senior Officer, Surveillance Operations 28/11/2019 Thỏa thuận
Pit Manager, Table Games 30/09/2019 Thỏa thuận
Coordinator, Casino Performance Management & Training 30/09/2019 Thỏa thuận
Coordinator, Casino Administration & Planning 30/09/2019 Thỏa thuận
Coordinator, Gaming Logistic & Planning 30/09/2019 Thỏa thuận
Technician, Gaming Technical & Support 30/09/2019 Thỏa thuận
Supervisor, Table Games 30/09/2019 Thỏa thuận
Supervisor, Electronic Gaming (Slot) 30/09/2019 Thỏa thuận
Ambassador, Electronic Gaming 30/09/2019 Thỏa thuận
Coordinator, Transportation (Limousine Service) 15/10/2019 Thỏa thuận
Driver, Transportation (Limousine Service) 15/09/2019 Thỏa thuận
Supervisor, Transportation (Limousine Service) 15/10/2019 Thỏa thuận
Officer, Receiving & Warehouse 30/09/2019 Thỏa thuận
Executive, Player Development 31/08/2019 Thỏa thuận
Administrative Assistant, International Marketing 31/08/2019 Thỏa thuận
Manager, VIP Reservation 29/11/2019 Thỏa thuận
Assistant Manager, Player Development 30/09/2019 Trên 60 triệu
Executive, VIP Reservation 31/08/2019 Thỏa thuận
Guest Services Ambassador 31/08/2019 Thỏa thuận
Senior Executive, VIP Services 31/08/2019 Thỏa thuận
Senior Executive, Player Development 31/08/2019 Thỏa thuận
Assistant Manager, Entertainment & Events (AV) 28/09/2019 Thỏa thuận
Operations Manager, Security Operations 27/11/2019 Thỏa thuận
Assistant Manager, Administration & Training (Security) 27/11/2019 Thỏa thuận
Supervisor, Security Operations 27/11/2019 Thỏa thuận
Assistant to VP, Security Operations 27/11/2019 Thỏa thuận
Coordinator, Administration & Training (Security) 27/11/2019 Thỏa thuận
Officer, Security Operations 27/11/2019 Thỏa thuận
Assistant Manager, Payroll 28/10/2019 Thỏa thuận

Đánh giá nhà tuyển dụng

Thống kê kết quả liên hệ của nhà tuyển dụng Số lượt Thời gian liên hệ gần nhất
Liên hệ thành công 1 07:44 27/05/2019
Liên hệ không thành công 0 Chưa có
Không chuyên nghiệp 0 Chưa có

ĐÁNH GIÁ