Guest Service Agent - Female preferable

Zazz Urban Ho Chi Minh

Quy mô :

Ms. Tâm 0968576817 Human Resources Officer
28 30 and 22/1, Su Van Hanh, Ward 9

Theo dõi Nhà tuyển dụng này

Mô tả công việc

A hotel receptionist usually works behind the front desk near the entrance of a hotel. Most hotel receptionists dress to project a professional image for their employer. A hotel receptionist job includes may duties and responsibilities.

 Receive guests to the hotel by greeting them warmly, and attending to their inquiries and also answer inquirers over the phone.

 Inform guests of the services and accommodation rates in the hotel, make reservations for guests according to their needs, and also make sure that all reservations cancelled are effected immediately to avoid confusion.

 Build good relationship and rapport with guests to make them feel comfortable and address any complaints they might have in a very courteous manner to protect the image of the hotel.

 Keep clear and comprehensive records of guest room bookings and all billings for accountability and future reference.

 Maintain orderliness at the front desk by arranging documents accordingly and keeping the front desk area clean at all times to avoid rowdiness.

 Attend to all routes of room bookings, such as online, phone, and in person, to ensure that reservations are not left hanging but attended to promptly to keep the hotel business running

 Report issues of maintenance and malfunctioning appliances to the manager for quick repair in order to ensure guests comfort and satisfaction.

OTHER RESPONSIBILITIES

• Responsible Business: Show involvement and be interested in environmental and/or social issues by participating in Responsible Business hotel and departmental activities.

• Accepts flexible working schedule when necessary for the Hotel’s uninterrupted service as well during the pre opening stage.

• Be co-operative to the entire team for all other duties and do direct job or indirect job to be one team. You may be required to undertake other duties or you may work in another department from time to time as the Hotel may require according to the business requirement

Quyền lợi được hưởng

.WORKING CONDITIONS

• Work in a safe manner that does not harm or injure self or others by applying hotel regulations, and adhering to existing laws and regulations

• Ensure that guests’ details are not disclosed.

• Follow emergency procedures to provide for the security and safety of guests and employees.

• Maintain the highest standards of personal hygiene, dress, uniform, appearance and body language as well as per employee handbook set by the Company.

Yêu cầu công việc

Our mission is to provide, within a positive working environment, superior hotel management services for economically viable properties. To this end, each of us is responsible for providing maximum customer satisfaction by delivering exceptional service and quality products. By meeting and continually striving to exceed our customers’ expectations, we will produce the results needed to satisfy and attract investors and continue individual and corporate growth

A hotel receptionist usually works behind the front desk near the entrance of a hotel. Most hotel receptionists dress to project a professional image for their employer. A hotel receptionist job includes may duties and responsibilities.

 Female preferable

 Receive guests to the hotel by greeting them warmly, and attending to their inquiries and also answer inquirers over the phone.

 Inform guests of the services and accommodation rates in the hotel, make reservations for guests according to their needs, and also make sure that all reservations cancelled are effected immediately to avoid confusion.

 Build good relationship and rapport with guests to make them feel comfortable and address any complaints they might have in a very courteous manner to protect the image of the hotel.

 Keep clear and comprehensive records of guest room bookings and all billings for accountability and future reference.

 Maintain orderliness at the front desk by arranging documents accordingly and keeping the front desk area clean at all times to avoid rowdiness.

 Attend to all routes of room bookings, such as online, phone, and in person, to ensure that reservations are not left hanging but attended to promptly to keep the hotel business running

 Report issues of maintenance and malfunctioning appliances to the manager for quick repair in order to ensure guests comfort and satisfaction.

OTHER RESPONSIBILITIES

• Responsible Business: Show involvement and be interested in environmental and/or social issues by participating in Responsible Business hotel and departmental activities.

• Accepts flexible working schedule when necessary for the Hotel’s uninterrupted service as well during the pre opening stage.

• Be co-operative to the entire team for all other duties and do direct job or indirect job to be one team. You may be required to undertake other duties or you may work in another department from time to time as the Hotel may require according to the business requirement

Yêu cầu hồ sơ

- Job application.

- Curriculum vitae

- Household.

- ID.

- Health Certification.

- The relevant qualifications.

Guest Service Agent - Female preferable

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Chức danh Ngày kết thúc Mức lương
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Executive Housekeeping/Assistant Executive HSK 31/03/2020 Thỏa thuận

ĐÁNH GIÁ

5.0

TỐT

5 ĐÁNH GIÁ

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THÔNG TIN LIÊN HỆ

Zazz Urban Ho Chi Minh

Địa chỉ: 28 30 and 22/1, Su Van Hanh, Ward 9

Điện thoại: 02873008862

Website: www.zazz-hotels.com