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Guest Service Agent - Female preferable

  • Hạn nộp: 31/05/2020
  • Mức lương: 5 - 8 triệu

Thông tin cơ bản

Số lượng
3
Nơi làm việc
Quận 5 - TP HCM
Giờ làm việc
Làm theo ca
Ngành nghề
Tiền sảnh
Vị trí
Nhân viên
Cập nhật
07/03/2023 10:52

Mô tả công việc

A hotel receptionist usually works behind the front desk near the entrance of a hotel. Most hotel receptionists dress to project a professional image for their employer. A hotel receptionist job includes may duties and responsibilities.

 Receive guests to the hotel by greeting them warmly, and attending to their inquiries and also answer inquirers over the phone.

 Inform guests of the services and accommodation rates in the hotel, make reservations for guests according to their needs, and also make sure that all reservations cancelled are effected immediately to avoid confusion.

 Build good relationship and rapport with guests to make them feel comfortable and address any complaints they might have in a very courteous manner to protect the image of the hotel.

 Keep clear and comprehensive records of guest room bookings and all billings for accountability and future reference.

 Maintain orderliness at the front desk by arranging documents accordingly and keeping the front desk area clean at all times to avoid rowdiness.

 Attend to all routes of room bookings, such as online, phone, and in person, to ensure that reservations are not left hanging but attended to promptly to keep the hotel business running

 Report issues of maintenance and malfunctioning appliances to the manager for quick repair in order to ensure guests comfort and satisfaction.

OTHER RESPONSIBILITIES

• Responsible Business: Show involvement and be interested in environmental and/or social issues by participating in Responsible Business hotel and departmental activities.

• Accepts flexible working schedule when necessary for the Hotel’s uninterrupted service as well during the pre opening stage.

• Be co-operative to the entire team for all other duties and do direct job or indirect job to be one team. You may be required to undertake other duties or you may work in another department from time to time as the Hotel may require according to the business requirement

Quyền lợi được hưởng

.WORKING CONDITIONS

• Work in a safe manner that does not harm or injure self or others by applying hotel regulations, and adhering to existing laws and regulations

• Ensure that guests’ details are not disclosed.

• Follow emergency procedures to provide for the security and safety of guests and employees.

• Maintain the highest standards of personal hygiene, dress, uniform, appearance and body language as well as per employee handbook set by the Company.

Yêu cầu công việc

Our mission is to provide, within a positive working environment, superior hotel management services for economically viable properties. To this end, each of us is responsible for providing maximum customer satisfaction by delivering exceptional service and quality products. By meeting and continually striving to exceed our customers’ expectations, we will produce the results needed to satisfy and attract investors and continue individual and corporate growth

A hotel receptionist usually works behind the front desk near the entrance of a hotel. Most hotel receptionists dress to project a professional image for their employer. A hotel receptionist job includes may duties and responsibilities.

 Female preferable

 Receive guests to the hotel by greeting them warmly, and attending to their inquiries and also answer inquirers over the phone.

 Inform guests of the services and accommodation rates in the hotel, make reservations for guests according to their needs, and also make sure that all reservations cancelled are effected immediately to avoid confusion.

 Build good relationship and rapport with guests to make them feel comfortable and address any complaints they might have in a very courteous manner to protect the image of the hotel.

 Keep clear and comprehensive records of guest room bookings and all billings for accountability and future reference.

 Maintain orderliness at the front desk by arranging documents accordingly and keeping the front desk area clean at all times to avoid rowdiness.

 Attend to all routes of room bookings, such as online, phone, and in person, to ensure that reservations are not left hanging but attended to promptly to keep the hotel business running

 Report issues of maintenance and malfunctioning appliances to the manager for quick repair in order to ensure guests comfort and satisfaction.

OTHER RESPONSIBILITIES

• Responsible Business: Show involvement and be interested in environmental and/or social issues by participating in Responsible Business hotel and departmental activities.

• Accepts flexible working schedule when necessary for the Hotel’s uninterrupted service as well during the pre opening stage.

• Be co-operative to the entire team for all other duties and do direct job or indirect job to be one team. You may be required to undertake other duties or you may work in another department from time to time as the Hotel may require according to the business requirement

Yêu cầu hồ sơ

- Job application.

- Curriculum vitae

- Household.

- ID.

- Health Certification.

- The relevant qualifications.

Please email us at hr.hcm at zazz-hotels.com

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Sắp xếp đánh giá:

  • Quy mô:
  • 28 30 and 22/1, Su Van Hanh, Ward 9
  • https://www.zazz-hotels.com
  • ZAZZ URBAN encapsulates the essence of bleisure travel – a perfect blend of work and pleasure with convenience, comfort and connectivity always front and centre – in city locations that put guests quietly in the heart of the action. Featuring 40 stylish guestrooms and suites in one of Ho Chi Minh’s most happening parts of town, Cholon, ZAZZ Urban Ho Chi Minh will provide you the ultimate address where you can enjoy a perfect blend of travel, business and leisure. Our boutique hotel in District 5 will also feature a street-front all-day dining restaurant called DAY'LI, highlighting Vietnamese-inspired dishes and scrumptious international favorites. Other facilities we are sure you will love include a freshwater swimming pool where you can take a relaxing dip after a day of sightseeing, a stylish co-working space to help you think and do business smarter, as well as a fitness suite so you can still get active while on holiday. Adding to this is ZOOK Ho Chi Minh Rooftop Bar that will offer you the best space for after-work drinks and private gatherings.

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