NHÂN VIÊN LỄ TÂN (GUEST SERVICE AGENT)

• To greet all guests at all times in a friendly manner and use guest’s name at every opportunity
• Complete guest check-in & check - out procedures.
• To register the guest, ensuring that the necessary details are obtained, i.e. name in full, address, whether company or private booking, special rate, allowances, VIP, charge details, nationality, passport number, etc.
• To allocate room according to reservations list, ensuring that this is what the guest has booked, both in terms of the room itself and the rate to be paid. Review the room rates, room location, and types of room.
• Keep properly the accounts of the guests for their expenses during their stay and charge them upon departure or any time they ask for it.
• Handle every kind of requests and complaints of the guests.
• Balance the cash, currency, credit cards received from the guests and hand them to the accounting department before ending of shift.
• Make reports to the accounting department.
• To do everything possible to ensure that the guests depart the hotel with a positive impression of hotel service
• Check and prepare all the nigh reports and all necessary reports, forms required to carry out the daily operation.
• Get information about the daily activities and meetings taking place in the hotel into log book
• Report any unusual occurrences and requests to Front Office Supervisor/ Duty Manager/ Assistant Front Office Manager/ Front Office Manager.

• 6 day-off per month
• Get a competitive salary depending on ability and holiday bonus
• Meal of shift, breakfast, night meal, and uniform allowance
• Get 100% service charge for 2 months of the probationary period
• To be entitled to the prescribed social insurance as law after 2 months of the probationary period
• Receive all hotel benefits for 2 months of the probationary period
• Work at an ideal, active and friendly environment

• Education: College Graduate in Hotel Administration, Hotel Management or equivalent
• Certification: Certification in Front Office operation (preferred but not required).
• Experience:Minimum 1 year experience in Front Office operation at 4-5 star hotel
• Other: Knowledgeable of Front Office computer system; strong interpersonal and communication skills, fluency in English.

- Các ứng viên quan tâm, vui lòng gửi hồ sơ xin việc đến địa chỉ:

Nộp trực tiếp tại: 210 Võ Nguyên Giáp, phường Phước Mỹ, quận Sơn Trà, Đà Nẵng.

Hotline/Zalo: 0868 599 285 hoặc 0236 223 2222