Front Office Manager-Trưởng BP Tiền Sảnh

Overall:

Financial:

• Establish the Departmental Annual Operating Budget in advance for approval by the Manager and Financial Controller

• Ensure that the Departmental Operating Budget is strictly adhere to and that all costs are strictly controlled.

Administration:

• Ensure that all departmental reports and correspondence are completed punctually and accurately.

• Review existing and initiate new departmental policies as required

• Submit monthly report to the Manager detailing department activities for the past month and planned activities in the ensuing month.

Employee Handling:

• Assist in the building of an efficient team of employees by taking an active interest in their welfare, safety, training and development.

• Ensure that all employees have a complete understanding of and adhere to the resort’s Staff Handbook.

• Interview and subsequent selection of potential employees in liaison with the Personnel Department.

• Conduct employee evaluations and to review their general performance, discuss existing performance and areas of improvement.

• Conduct Departmental Orientation Program for new employees to ensure they understand the policies and operations of the resort.

• Ensure that all staff provide a courteous and professional service at all times.

• Counsel staff members for any breaches of conduct and observe policies when issuing formal disciplinary notice

Operational

• Constantly review and appraise the procedures within the Front Office and Reservation departments to ensure quality of service and product at all times.

• Monitor and motivate the staff skills within the department and plan training programs to rectify any service deficiencies.

• Conduct regular briefings with the department staff ensuring good communications at all times.

• Ensure that overtime within the department is minimized and authorized.

• Ensure that all areas within the department are equipped with correct staffing levesl in accordance with expected business demand.

• In conjunction with Sales and Reservations Managers, effectively manage room inventory to maximize occupancy and average rate.

• Liaise with Reservations Department to advise all affiliated reservations offices of room availability for advance 12 months.

• Liaise with Transportation Officer (Bell Captain) to ensure good presentation of vehicles at all times and efficient management of vehicle fleet.

• Ensure reservation and in house folio details and guest history records are current and precise.

• Always be available to handle guest requests and play the role of the ‘host’ in the lobby.

• Monitor the staff skills within the department and plan training program to rectify any service deficiencies.

• Conduct regular briefings with the department staff ensuring good communications at all times.

• In conjunction with Reservations Team, effectively manage room inventory to maximize occupancy and average rate.

• Ensure all aspects of communications are operated to standard and recorded per policies.

• Handle daily correspondence by fax or e-mail and response them within 24 hours and ensure they get appropriate answers, in order the clients get accurate information or answer as soon as possible.

• Prepare other reports as requested by hotel managers by counting the total daily room night and put on the system in order to give an idea about the occupancy.

• Competitive salary 
• 13th Month salary
• Incentive bonus
• JLT Health care package after 6 months of service
• Accommodation 
• Full board, laundry service
• 24 AL a year

• Hotel Management degree or an acceptable equivalent in "Hands on experience"

• Self-motivated, proactive with a strong service excellence skills and good business acumen
• Strong organizational and people management skills
• Excellent communication skills
• Oral and written literacy in English
• Minimum 5 years Hands On experience in hotel front office operations in recognized hotels. Thorough knowledge of all areas of Hotel Front Office, Reservations and Transportation
• Operational knowledge of Opera and Micros property management and point of sale systems
• Preparation of Monthly Reports for management purposes, highlighting deficiencies and initiating corrective action
• Ability to effectively supervise the Front Office Department
• Working knowledge of Information Technology relevant to position including experience in using third party online reservation systems
• Ability to work as an effective member of the management team

• Application Letter
• Certificates