Housekeeping Supervisor

Reports to: Assistant Housekeeping Manager

• Works in co-ordination with Floor Supervisor in providing orientation to Floor Housekeeper.

• Trains all new staff and provide regular training to Housekeepers to improve job performance and meet hotel service standards.

• Maintains regular and effective communication with other departments to ensure the smooth operation of housekeeping functions.

• Confirms daily arrivals in occupancy report to determine allocation of tasks for Housekeepers.

• Supervises a high standard of hygiene and sanitation throughout all service areas.

• Is responsible for the immaculate appearance of all areas of his responsibility and cares in particular for all details.

• Assists with performance appraisals of all housekeepers and prepares guidelines and time frames for improvement.

• Participates in all staff and training meetings when directed by Executive Housekeeper.

• Introduces all new staff to housekeeping facilities and services and explains all policies, tasks, procedures and standards to ensure the highest standard of service.

• Administers staff schedules to ensure sufficient staff to cover workload and to minimize overtimes payment.

• Demonstrates to all housekeepers how to perform each task in job description according to hotel service standard.

• Supervises the work of housekeepers and assists when necessary.

• Inspects each room completed by Room Attendant to ensure high standard of order, cleanliness and aesthetic value.

• Removes furniture, curtains and other fixtures, which require repair, replacement, spotting, waxing or cleaning.

• Inspects corridors and service areas as assigned to ensure high standard of order and cleanliness.

• Controls inventory of all stock items including linen and cleaning agents to safeguard against loss.

• Monitors all activities on assigned areas and reports irregularities to Security.

• Ensures all lost and found items are labelled, recorded and stored with Asst. Executive Housekeeper

• Maintains stock level requirements of materials, equipment and general supplies and ensures requisitions are made as required.

• Issues and controls availability of room keys.

• Checks and cleans all safety systems in assigned working areas.

• Ensures all equipment and machinery is cleaned and maintained in good condition and stored correctly.

• Submits to Housekeeper Supervisor regular reports on required equipment repair.

• Respond to guest requests and immediately handles problems and complaints regarding the care of guestrooms.

• Meal on duty.

• Transportation - Flight ticket

• Professional and dynamic working environment

• Opportunity for promotion

• Strong in English communication

• Good Performance and outgoing,friendly.

• Strong in problem solving skills.

• Intersted in helping people and be able to train the staffs. 

• Ability to work under pressure.