F&B Hostess (Manja-Manja)

* Communicates to his/her superior any difficulties, guest comments and other relevant information

* Establishes and maintains effective employee working relationship

* Attends and participates in daily briefings, other meetings and training sessions as scheduled

* Exercises responsible behaviour at all times and positively representing the hotel

* Ensures to provide excellent service to internal customers in other departments as appropriate

* Maintains a high standard of personal hygiene, dress, uniform, and body language

* Ensures that the outlet is operated in line with maximising profit while delivering on the brand promise

* Ensures all credit and financial transactions are handled in a secure manner

* Maximises revenue in the outlet by implementing upselling procedures

* Ensure a reasonable usage of the hotel’s collaterals, equipment and resources

* Actively pursue cost saving measures, recycle wherever possible

* Have the full knowledge of the menu, including daily specials and as well as the current information on all general activities of the hotel 

* Take telephone bookings and document in the Reservation book according to departmental standards * Be a natural and confident communicator both face to face and on the telephone 

* Assists with food and beverage service when required * Assists with telesales for outlet promotions when required 

* Aware and familiar with measures and procedures to follow during emergency situations 

* Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety 

* Complies with hotel rules and regulations 

* Carries out any other reasonable duties and responsibilities as assigned

• International working environment with friendly & fun atmosphere

• 5 working-day/week

• Full Social, Health and Unemployment Insurance

• International Training programs

• Uniform and Laundry

• Duty meals

• 24/7 Accident Insurance

* Diploma in Hotel Management, Food & Beverage, or related field

* Customer service experience with general knowledge of restaurant operations preferred

* Team player and ability to work under pressure

* Ambitious and eager to learn and grow

* Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local government agency 

* Must be fluent in Vietnamese and able to communicate, read and write English 

* Willing to work shifts and on weekends and public holidays

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