Receptionist Position

Hilton Hanoi Opera

Quy mô :

Nguyễn Hoài Linh +84 24 39330500 Assistant HR Manager
Số 1 Lê Thánh Tông, Phường Phan Chu Trinh, Quận Hoàn Kiếm, Thành phố Hà Nội

Theo dõi Nhà tuyển dụng này

Mô tả công việc

· Present a smiling and welcoming personality to the guests at all times.

· Responsibility for an efficient and smooth check-in and check-out of all hotel guests according to established procedures.

· Requests are handled in a polite, efficient manner and a high level of customer service is consistently maintained.

· Ensure a high level of liaison is maintained between Front Office and all other departments within the hotel.

· Ensure the Front Office Manager is kept fully aware of any relevant feedback from either the customers or other departments.

· Maximization of room sales and revenue for the hotel by ensuring a sales attitude is adopted at all times, and an awareness of all sales opportunities within the hotel is maintained whereas the operational costs are minimized.

· Handle all cash and payment transactions with utmost accuracy.

· Ensure that all transactions are processed in the hotel system.

· Adhere to pre‑set availability and rate controls and ensure all refused business is recorded with reasons for refusal.

· Adhere to company credit policies to ensure that all revenue expected will be received.

· Maintain and update guest history and marketing database as per Front Office procedures.

· Act as Reservation Clerk after Reservations office hours and on public holidays.

· On night shift: Prepare room allocations, print registration cards, prepare welcome booklets. Print and prepare morning reports.

· Ensure health and security is maintained to guests and staff at all times.

· Perform any assignment as delegated by the superior.

Quyền lợi được hưởng

  • Attractive salary package + service charge
  • Annual performance bonus
  • 8hrs/day; 5 days/week
  • 14 annual leave/year
  • Social insurance, medical insurance, unemployment insurance & accident insurance
  • Hotel activities, hotel outing
  • Internal & External training

Yêu cầu công việc

  • Hospitality Bachelor is preferable
  • Good communication & English
  • Good at dealing with situations
  • Having experience in hospitality is an advantage
  • Having hospitality attitude

Yêu cầu hồ sơ

  • Please send your CV to Ms Linh, Cluster Assistant HR Manager
  • Email: Gửi email
  • Tel: +84 (0) 24 3933 0500

Lưu ý: bạn nên Tạo hồ sơ trực tuyến để Nhà tuyển dụng chủ động liên hệ tới bạn

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Chức danh Địa điểm Ngày kết thúc Mức lương
Nhân viên Kỹ Thuật 30/08/2019 Thỏa thuận
Executive Floor Attendant 30/09/2019 Thỏa thuận
Reservation Agent 30/08/2019 Thỏa thuận

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Hilton Hanoi Opera

Địa chỉ: Số 1 Lê Thánh Tông, Phường Phan Chu Trinh, Quận Hoàn Kiếm, Thành phố Hà Nội

Điện thoại: +84 24 39330500