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1140 400
21365 1

Technician, Service Desk

  • Hạn nộp: 31/07/2020
  • Mức lương: Thỏa thuận

Thông tin cơ bản

Số lượng
4
Nơi làm việc
Huyện Duy Xuyên - Quảng Nam
Giờ làm việc
Giờ hành chính
Ngành nghề
IT
Vị trí
Nhân viên
Cập nhật
13:51 03/06/2020

Mô tả công việc

Duties may include but not limited to:

 Taking ownership of incidents and managing them in a logical and methodical manner

 Ensuring all incidents are progressed & cleared within SLA – escalating to other internal and external teams as appropriate

 Installing and supporting Windows Desktops in a workgroup or Active Directory domain

 Troubleshooting, diagnosing and repairing or replacing computer hardware

 Troubleshooting, diagnosing and resolving 1st level incidents

 Following network security procedures for the purpose of Adds, removes, and changes for network users

 Documentation and updating knowledgebase

 Establishing and maintaining contact with vendors for support and problem resolution

 Proactively contribute to continuous service improvement through identification of process improvements and problem prevention

 Managing faults through their entire lifecycle from the first point of contact through to resolution, proactively keeping the customer informed of progress

 Identifying and recommend solutions for repeat issues or service risks into service management teams

 Ensuring effective management of issues raised via telephone, email, self-service and face to face and handling the resulting incidents or service requests, using agreed incident management and request fulfilment processes

 Conducting IT trouble/incident ticket reviews

 Investigating documentation for resolution of known problems

 Monitoring server and network services and escalating through given workflow procedures

Quyền lợi được hưởng

- Professional and multi-cultural working environment

- Top competitive HR compensation & benefits in the industry

- Career development opportunity in one of the biggest Casino companies in the world

Yêu cầu công việc

 4 years of professional IT Support experience desired

 Strong technical knowledge in:

 Personal computers, printers, and network equipment

 Windows WIN 10

 MS Office 2013/ 2016 Suite

 General network troubleshooting

 Must have excellent customer service skills with an ability to demonstrate patience, tact, and respect

 Effective verbal and written communication skills with an ability to communicate issues and resolutions to all levels of the organization;

 Strong problem-solving abilities;

 Ability to work well under pressure and tight deadlines

 Flexibility and adaptability in a dynamic environment

 Ability to work independently as well as within a collaborative team setting

 Proven track record of continual service improvement and ticket management

 Skilled in first line incident diagnosis and resolution.

Yêu cầu hồ sơ

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ĐÁNH GIÁ

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BẠN ĐÃ ĐÁNH GIÁ CHO NTD NÀY

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Sắp xếp đánh giá:

  • Tay Son Tay Hamlet, Duy Hai Commune, DuyXuyen District, Quang Nam Province, Vietnam
  • +84 (0) 235 626 3333 – Ext: 256
  • http://career.hoiana.com/
  • HOIANA is destined to become Asia’s premier oceanfront playground. It will be the ultimate reward for those who expect the very best in entertainment, vacations and luxury living. HOIANA is located 30 kilometres south of Da Nang, and just 10 kilometers from the World Heritage listed city of Hoi An in Quang Nam Province – central Vietnam’s fastest growing tourist destination. Set on 4 kilometers of pristine tropical beachfront, occupying 985 hectares and receiving US$4 billion of investment, HOIANA is by far Vietnam’s most significant tourism destination and investment to date. We know that providing our guests with a fantastic destination and product is only part of their experience. We need to ensure that every contact they have with us is rewarding, positive and leaves a great impression, and we know that it is our staff who play the most important part in providing this. We are looking for talented, friendly and enthusiastic candidates to join our talent network, who fit into our culture of “Special Place. Special People.” At HOIANA, we are building something very special; with internationally recognized and award winning hotel companies, world class golf courses, exciting gaming for rewards and entertainment, and an amazing array of recreation and spa facilities, we are sure you will find a career opportunity that suits you!