Technician, Service Desk

Hoi An South Development LTD - CASINO

Quy mô : 1.000 - 4.999

Phòng Nhân sự +84 (0) 235 626 3333 – Ext: 256 Tay Son Tay Hamlet, Duy Hai Commune, DuyXuyen District, Quang Nam Province, Vietnam

Theo dõi Nhà tuyển dụng này

Mô tả công việc

Duties may include but not limited to:

 Taking ownership of incidents and managing them in a logical and methodical manner

 Ensuring all incidents are progressed & cleared within SLA – escalating to other internal and external teams as appropriate

 Installing and supporting Windows Desktops in a workgroup or Active Directory domain

 Troubleshooting, diagnosing and repairing or replacing computer hardware

 Troubleshooting, diagnosing and resolving 1st level incidents

 Following network security procedures for the purpose of Adds, removes, and changes for network users

 Documentation and updating knowledgebase

 Establishing and maintaining contact with vendors for support and problem resolution

 Proactively contribute to continuous service improvement through identification of process improvements and problem prevention

 Managing faults through their entire lifecycle from the first point of contact through to resolution, proactively keeping the customer informed of progress

 Identifying and recommend solutions for repeat issues or service risks into service management teams

 Ensuring effective management of issues raised via telephone, email, self-service and face to face and handling the resulting incidents or service requests, using agreed incident management and request fulfilment processes

 Conducting IT trouble/incident ticket reviews

 Investigating documentation for resolution of known problems

 Monitoring server and network services and escalating through given workflow procedures

Quyền lợi được hưởng

- Professional and multi-cultural working environment

- Top competitive HR compensation & benefits in the industry

- Career development opportunity in one of the biggest Casino companies in the world

Yêu cầu công việc

 4 years of professional IT Support experience desired

 Strong technical knowledge in:

 Personal computers, printers, and network equipment

 Windows WIN 10

 MS Office 2013/ 2016 Suite

 General network troubleshooting

 Must have excellent customer service skills with an ability to demonstrate patience, tact, and respect

 Effective verbal and written communication skills with an ability to communicate issues and resolutions to all levels of the organization;

 Strong problem-solving abilities;

 Ability to work well under pressure and tight deadlines

 Flexibility and adaptability in a dynamic environment

 Ability to work independently as well as within a collaborative team setting

 Proven track record of continual service improvement and ticket management

 Skilled in first line incident diagnosis and resolution.

Yêu cầu hồ sơ

Submit your CV to email Gửi email

Technician, Service Desk

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Chức danh Ngày kết thúc Mức lương
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Senior Executive, Casino Branding 31/07/2020 Thỏa thuận
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Pit Manager, Table Games 30/10/2020 Thỏa thuận
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Multimedia Specialist 31/07/2020 20 - 30 triệu

ĐÁNH GIÁ

5.0

TỐT

5 ĐÁNH GIÁ

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THÔNG TIN LIÊN HỆ

Hoi An South Development LTD - CASINO

Địa chỉ: Tay Son Tay Hamlet, Duy Hai Commune, DuyXuyen District, Quang Nam Province, Vietnam

Điện thoại: +84 (0) 235 626 3333 – Ext: 256

Website: http://career.hoiana.com/