Assistant Manager

- Ensure the training of staff as well as service facilities to be effective in serving guests.

- Ensure the restaurant's setting up meets customer requirements and expectations.

- Supervise food and beverage list to serve customers.

- Monitor and resolve any issues that occur in the service.

- Update and have a thorough grasp of restaurant information, indicators needed to make the system

more complete and smooth.

- Check and monitor in case of important events and VIP's guest.

- Check and supervise equipment and services to ensure the quality and productivity.

- Work closely with Human Resources to plan for efficient and effective using staff.

- Assign staff to provide high quality and consistent service to customers.

- Advise customers to use the service and achieve the expected level.

- Handle requests from customers through information channels.

- Ensure that employees follow the Company's regulations about health, hygiene, safety, or other

compliance requirements, as well as the branding, policies and procedures of the Resort.

- Ability to solve problems with employees as well as with customers.

- Build and sustain targets and achieve plans

- Chair shift briefings to update activities of the resort and inform to staff about VIP's guests,

unexpected information.

- Solve problems such as Guest's question or complaint.

- Encourage staff to provide optimal service in all shifts.

- Share feedback from customers to staff to change the service timely.

- Manage and use effective customers' data.

- Ensure the cost.

- Check closely the banquet forecasting and booking.

- Check the storehouse and ensure the goods to meet the customer requirements.

- Monitor goods and quality assurance of food hygiene.

- Analysis of food and beverage statistics through sales systems.

- Responsible for training staff to comply with standards and regulations.

- Responsible for the quality of service of the restaurant.

- Perform additional duties as requested by the BOD as and when required

- At least 3-5 year experience in the same position.

- Computer proficiency. Good English communication.

- Have working organizational and management skills.

- Planning and planning skills.

- Work well under pressure.

- Willing to overtime when needed.