Concierge - Supervisor

• Trains new Guest services/Butler department personnel in all aspects of hotel operations and guest satisfaction

• Maintains a thorough knowledge of the room rack locations types of rooms, room rack operations, package plans, hotel facilities.

• Maintains a detailed knowledge about the hotel's services and hours of operations.

• Display a pro-active and leading role in terms of service, culture, development, team image, systems, procedures and skill development.

• Take reservations using the hotel reservation system, ensuring maximum occupancy and rates are obtained.

• Check guests in and out, including preparation of guest bills and authorizing payments.

• Responsible for cash handling including float and banking.

• Dealing efficiently with day to day billing and guest service queries.

• Report anything considered a health and safety hazard.

• Using information available, plan and control both the preparation of future shifts and effective communication to the team.

• To act as a duty manager for the hotel, ensuring all guests are satisfied, both internal and external.

• Allocation of all rooms to include, special requests, sofa bed rooms and any other requirements as directed by the FOM.

• Lobby duty plays a key role in the success of the movement of our guests around the hotel.

• Prevent abuse and/or destruction of hotel property.

• Be flexible at all times in order to cover the unexpected needs of the Hotel and outlets.

• Knows all safety and understands emergency procedures and how to act upon them. Understands accident prevention policies.

• Knows cash handling procedures. Files and posts all changes to guest master and city ledger account.

• Good understanding about the Property management software (PMS).

• Anticipates and intervenes in all incidents of guest dissatisfaction and attempts to satisfy all such guests, within hotel policy.

• Do service recovery procedures.

• Carries out any other reasonable duties and responsibilities as assigned.

Benefits:

- Full-time employee:

+ Minimum Salary for staff line from 6,500,000 VND (fresh graduate 5,000,000 VND – 6,000,000 VND) + Service Charge

+ Bonus on Public Holiday

+ 13th month salary

+ 02 meals / shift

+ Working time: 05 days / week, 02 days off / week

+ Hotel uniform & laundry

+ 24/7 accident insurance with Social Insurance, Health Insurance, Unemployment Insurance

+ Annual team building and outing trip

+ Talent development program for outstanding employee

- Part-time employee: 30.000 VND/ hour + Meals + Uniform

- Internship: Allowance 2.500.000 - 3.500.000 VND/month + Meals + Uniform

• Giấy chứng nhận nghề, tham gia các khóa đào tạo thêm chuyên môn là một lợi thế

• Có trách nhiệm và chịu áp lực công việc

• Kỹ năng giao tiếp tốt

• Giao tiếp tốt tiếng Việt và tiếng Anh.

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