Concierge - Supervisor
Quy mô :
Mr. Thức 077 599 3642 Đường số 10, An Phú, Quận 2, Hồ Chí Minh, Việt Nam
Mô tả công việc
• Trains new Guest services/Butler department personnel in all aspects of hotel operations and guest satisfaction
• Maintains a thorough knowledge of the room rack locations types of rooms, room rack operations, package plans, hotel facilities.
• Maintains a detailed knowledge about the hotel's services and hours of operations.
• Display a pro-active and leading role in terms of service, culture, development, team image, systems, procedures and skill development.
• Take reservations using the hotel reservation system, ensuring maximum occupancy and rates are obtained.
• Check guests in and out, including preparation of guest bills and authorizing payments.
• Responsible for cash handling including float and banking.
• Dealing efficiently with day to day billing and guest service queries.
• Report anything considered a health and safety hazard.
• Using information available, plan and control both the preparation of future shifts and effective communication to the team.
• To act as a duty manager for the hotel, ensuring all guests are satisfied, both internal and external.
• Allocation of all rooms to include, special requests, sofa bed rooms and any other requirements as directed by the FOM.
• Lobby duty plays a key role in the success of the movement of our guests around the hotel.
• Prevent abuse and/or destruction of hotel property.
• Be flexible at all times in order to cover the unexpected needs of the Hotel and outlets.
• Knows all safety and understands emergency procedures and how to act upon them. Understands accident prevention policies.
• Knows cash handling procedures. Files and posts all changes to guest master and city ledger account.
• Good understanding about the Property management software (PMS).
• Anticipates and intervenes in all incidents of guest dissatisfaction and attempts to satisfy all such guests, within hotel policy.
• Do service recovery procedures.
• Carries out any other reasonable duties and responsibilities as assigned.
Quyền lợi được hưởng
- Full-time employee:
+ Minimum Salary for staff line from 6,500,000 VND (fresh graduate 5,000,000 VND – 6,000,000 VND) + Service Charge
+ Bonus on Public Holiday
+ 13th month salary
+ 02 meals / shift
+ Working time: 05 days / week, 02 days off / week
+ Hotel uniform & laundry
+ 24/7 accident insurance with Social Insurance, Health Insurance, Unemployment Insurance
+ Annual team building and outing trip
+ Talent development program for outstanding employee
- Part-time employee: 30.000 VND/ hour + Meals + Uniform
- Internship: Allowance 2.500.000 - 3.500.000 VND/month + Meals + Uniform
Yêu cầu công việc
• Giấy chứng nhận nghề, tham gia các khóa đào tạo thêm chuyên môn là một lợi thế
• Có trách nhiệm và chịu áp lực công việc
• Kỹ năng giao tiếp tốt
• Giao tiếp tốt tiếng Việt và tiếng Anh.
Yêu cầu hồ sơ
Email nhận CV: Gửi email
THÔNG TIN LIÊN HỆ
Địa chỉ: Đường số 10, An Phú, Quận 2, Hồ Chí Minh, Việt Nam
Điện thoại: 077 599 3642