• Register guests and assigns rooms. Accommodates special requests whenever possible.

• Assists in pre-registration and blocking of rooms for reservations.

• Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.

• Understands room status and room status tracking.

• Knows room locations, types of rooms available, and room rates.

• Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices.

• Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.

• Knows the location and types of available rooms as well as the activities and services of the property.

• Coordinates room status updates with the housekeeping department by notification housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day use rooms.

• Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.

• Maintains guest room key storage, and maintains and supervises access to safe deposit boxes.

• File room keys (only for manual room key hotels)

• Knows how to use front office equipment.

• Process guest check-outs.

• Performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange,

• Follows procedures for issuing and closing safe deposit boxes used by guests.

• Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work.

• Uses proper telephone etiquette.

• Performs cashiering tasks like bill/invoice settlement, posting charges to the guest, paid out's, Foreign currency exchange etc.

• Uses proper mail, package, and message handling procedures and record details in the courier Mail Register.

• Advise guest of any messages, mail, faxes, etc. received for them.

• Inform guest of the room safe and mini-bar key and room key procedures.

• Issue parking passes/validate valet parking tickets.

• Communicate services and amenities of the hotel to guests.

• Obtain proper identification for tax-exempt guests and attach the form to registration card.

• Direct Bell Person to escort guest and transport their luggage to the room.

• Reads and initials the pass-on log and bulletin board daily. Is aware of daily activities and meetings taking place in the hotel.

• Attends department meetings.

• Reports any unusual occurrences or requests to the manager or assistant manager.

• Knows all safety and emergency procedures, Is aware of accident prevention policies.

• Maintains the cleanliness and neatness of the front desk area.

• Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.

• Advise guest of any messages, mail, faxes, etc. received for them.

• Perform any other duties as assigned by the management.

Benefits:

- Full-time employee:

+ Minimum Salary for staff line from 6,500,000 VND (fresh graduate 5,000,000 VND – 6,000,000 VND) + Service Charge

+ Bonus on Public Holiday

+ 13th month salary

+ 02 meals / shift

+ Working time: 05 days / week, 02 days off / week

+ Hotel uniform & laundry

+ 24/7 accident insurance with Social Insurance, Health Insurance, Unemployment Insurance

+ Annual team building and outing trip

+ Talent development program for outstanding employee

• Giấy chứng nhận nghề, tham gia các khóa đào tạo thêm chuyên môn là một lợi thế

• Có trách nhiệm và chịu áp lực công việc

• Kỹ năng giao tiếp tốt

• Giao tiếp tốt tiếng Việt và tiếng Anh.

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