Concierge

Mia Saigon

Quy mô :

Theo dõi Nhà tuyển dụng này

Mô tả công việc

• Checks the daily arrival list for VVIP's or guests with special need.

• To be present at the Concierge/Reception desk or in the lobby to be ready to assist guests, colleagues and visitors when requested.

• Ensure collection and delivery of guest luggage and equipment in an efficient and timely manner.

• Tag baggage and return the identification slips to guests.

• Assists guests with luggage to the front desk.

• Escorts guests to room, placing luggage in room assigned by front desk.

• Inspects guest room for order and adequate supplies and informs guests of room amenities

• Delivers faxes, messages, packages and flowers to guests rooms and other offices.

• Provide items on loan to guest and collect the items back from guest before departure.

• Inform Front Desk Cashier to charge items given on loan, in case there is any charges applicable.

• Ensure the efficient delivery and collection of group luggage.

• Ensure that the guest has verified that all luggage has been accounted for.

• Ensure safe storage and collect ticketing of guest coats and personal items.

• Assist guest with Long term luggage storage requests / Left luggage requests.

• Update and file the left luggage request form / Long Term luggage request form.

• Update and file errand cards.

• Update the Luggage movement register.

• Transport departing guest’s luggage from the room to the lobby, then into a car or taxi after reconfirming with the guest.

• Respond to guest requests and queries providing a knowledgeable, efficient and helpful information service.

• Assist the Butler on duty with his/her duties during busy periods and breaks.

• Assist with answering the telephone and taking messages, transferring calls or dealing with enquiries.

• To provide an efficient luggage storage, delivery and collection service.

• Perform any other works as and when assigned by the management.

Quyền lợi được hưởng

Benefits:

- Full-time employee:

+ Minimum Salary for staff line from 6,500,000 VND (fresh graduate 5,000,000 VND – 6,000,000 VND) + Service Charge

+ Bonus on Public Holiday

+ 13th month salary

+ 02 meals / shift

+ Working time: 05 days / week, 02 days off / week

+ Hotel uniform & laundry

+ 24/7 accident insurance with Social Insurance, Health Insurance, Unemployment Insurance

+ Annual team building and outing trip

+ Talent development program for outstanding employee

Yêu cầu công việc

  • High school or equivalent education
  • Computer Basics and knowledge of Property Management software
  • Previous experience in hospitality would be preferred
  • Commitment to delivering a high level of customer service
  • Be a good team player
  • Flexibility to work a variety of early and late shifts
  • Able to stand for long hours
  • Have a passion for customer service
  • Excellent communication skills 
  • Good levels of written and spoken English.

Yêu cầu hồ sơ

Related papers, degrees, certificates

email: Gửi email

Concierge

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ĐÁNH GIÁ

5.0

TỐT

5 ĐÁNH GIÁ

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