F&B Supervisor

Mia Saigon

Quy mô :

Theo dõi Nhà tuyển dụng này

Mô tả công việc

  • Support all Managers on organizing, supervising and running smoothly all the operations belonging F&B Department
  • Support Managers on building SOPs for F&B Department
  • Check daily that all the Checklists are followed by all the employee.
  • Send illness or recovery report to HR and Managers
  • Check all the schedule are adequate for business needs.
  • Receiving and checking the goods from external companies
  • Attend and actively participate in the various F&B meetings
  • Inform daily other departments on the highlights of the daily F&B operations in the morning meeting
  • Pro-active on guests' needs, takes quick action to address customer needs with a passionate approach and strives to exceed customer expectation
  • Anticipate guest's needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
  • Resolve guest complaints, ensuring guest satisfaction
  • Seeks, listens and responds to Guest feedback
  • Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately
  • Involve Senior Management in order to solve major complaints
  • Monitoring and checking all bills payments are closed correctly
  • Check and make sure all orders are placed correctly in the system
  • Monitoring wastages and spillages
  • Make suggestions and proposals regarding quality and improved efficiency and/or increase sales while containing costs
  • Supporting Management on ordering and supplying the right amount of beverage stock
  • Operate the point of sale system on a supervisory level and produce satisfactory reports at the end of each shift
  • Networking for the hotel, creating brand awareness
  • Collaborate with Restaurant Manager and Bar Manager providing inputs and ideas for promotions and events
  • Operate in the F&B as an all-round employee according to SOP’s
  • Guide, direct and inspire the bar and restaurant team including trainees
  • Give instructions and manage quality of work and resolve problems
  • Regularly check storage areas for proper supplies, organization and cleanliness.
  • Communicate technical faults to the relevant departments and management
  • Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
  • Supervise all F&B outlets during the shift ensuring the best level of service for all the guests
  • Supervise all operations and report to managers
  • Check the clothing and appearances of the F&B team members according to the company standards
  • Train and develop team members
  • Creates a positive and safe atmosphere among Team Members
  • Managing and inspiring supervisors and team members
  • Leads by example
  • Participate on training program for each team member
  • Conducting periodic performance review for each employee
  • Daily coaching the team through feedback and guidance
  • Creating with Management team a recognition program for F&B team members
  • Attends and contributes to all Meetings as required.
  • Willingly attends hotel training sessions as scheduled to improve skills and knowledge.
  • Is knowledgeable in statutory legislation in employee and industrial relations, understanding and strictly adhering to Rules & Regulations established in the Employee Handbook and the hotel’s policies concerning fire, hygiene and health & safety.
  • Ensures high standards of personal presentation & grooming.
  • Exercises responsible management and behaviour at all times and positively representing the hotel.
  • Ensures and practices the utmost protection of office’s confidentiality.
  • Responds to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the hotel, industry and company.

Quyền lợi được hưởng


- Full-time employee:

+ Bonus on Public Holiday

+ 13th month salary

+ 02 meals / shift

+ Working time: 05 days / week, 02 days off / week

+ Hotel uniform & laundry

+ 24/7 accident insurance with Social Insurance, Health Insurance, Unemployment Insurance

+ Annual team building and outing trip

+ Talent development program for outstanding employee

Yêu cầu công việc

  • Highschool/College/University degree or equivalent
  • Previous training and experience in hospitality
  • Be responsible and able to work under pressure
  • Good communications
  • Good level of spoken and written English
  • Additional language skill in Japanese or Korean is a plus

Yêu cầu hồ sơ

Related papers, degrees, certificates

Email HR: Gửi email

F&B Supervisor

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