Reservation Agent

• To handle all group tours/ conventions from the initial blockage to the rooming lists.
• To perform daily, weekly, monthly tasks as per department’s checklist.
• To record all reservations neatly and accurately on prescribed forms.
• To assist in the day-to-day operations of the Reservation Department
• To manage telephone, fax and email enquiries in a prompt and professional manner and in accordance with company standards ensuring accuracy and attention to detail at all times
• To understand seasonal and historical trends and work within them to ensure maximum occupancy and average room rates
• To identify new contacts and pass sales leads on to the relevant sales office
• To produce quotations and written confirmation to all clients
• To check any no-show and cancellation report with the correspondence and keep the record in the file.
• To ensure bookings are guaranteed and no show charges/late cancellation charges are applied where appropriate; and Reservations policies and procedures are followed to ensure Guest satisfaction
• To coordinate with the travel agent and update the room allotment

• Employee benefit card offering discounted rates in Accor Hotels worldwide.
• Develop your talent through learning programs by Academy Accor.
• Opportunity to grow within your property and across the world!
• Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities.

• Bachelor’s Degree or Diploma in Hotel Management or related field.
• Familiar with hotel procedures, guest service standards and telephone etiquette.
• Clear tone of voice with friendly and positive attitude.
• Fluent in English communication, and a third language would be a plus

- Or Contact People & Culture team:

Hotline: 0901 609 604 (Ms. Ngân)

Address: 15 Thi Sách, Vũng Tàu Ward, Hồ Chí Minh city