Japanese Guest Relation Executive

InterContinental Danang Sun Peninsula Resort

Quy mô : 500 - 999

Theo dõi Nhà tuyển dụng này

Mô tả công việc

  • Be responsible for welcoming guests, handling their complaints and queries, ensuring guest satisfaction, making their stay as comfortable and enjoyable as possible.
  • Implements all the activities of the department in order to achieve guest’ satisfaction.
  • Handle guest’s complaints or requests and liaise with the department concerned to ensure immediate follow up
  • Set targets for the team members in enrolling, upselling rooms and hotel products and services
  • Conduct shift briefings, department meeting to ensure hotel activities and operational requirements are known
  • Create good working environment inside the team and at the working place

Quyền lợi được hưởng

- 14 annual leave 

- Free duty meal 

- Uniform laundry 

- Transportation to work

- International and professional working environment

Yêu cầu công việc

Required Skills:
 Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company
 Able to read and write English, fluently in Japanese

Qualifications: 

Diploma or Vocational Certificate in Hotel Administration, Hotel Management or equivalent

Experience: 1-2 years’ experience in front office / guest services operations / customer service, or an equivalent combination of education and experience.

Yêu cầu hồ sơ

  • CV bằng tiếng Anh và tiếng Nhật/Trung

Japanese Guest Relation Executive

ĐÁNH GIÁ

5.0

TỐT

5 ĐÁNH GIÁ

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