Japanese Guest Relation Executive
Quy mô : 500 - 999
Mô tả công việc
- Be responsible for welcoming guests, handling their complaints and queries, ensuring guest satisfaction, making their stay as comfortable and enjoyable as possible.
- Implements all the activities of the department in order to achieve guest’ satisfaction.
- Handle guest’s complaints or requests and liaise with the department concerned to ensure immediate follow up
- Set targets for the team members in enrolling, upselling rooms and hotel products and services
- Conduct shift briefings, department meeting to ensure hotel activities and operational requirements are known
- Create good working environment inside the team and at the working place
Quyền lợi được hưởng
- 14 annual leave
- Free duty meal
- Uniform laundry
- Transportation to work
- International and professional working environment
Yêu cầu công việc
Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company
Able to read and write English, fluently in Japanese
Diploma or Vocational Certificate in Hotel Administration, Hotel Management or equivalent
Experience: 1-2 years’ experience in front office / guest services operations / customer service, or an equivalent combination of education and experience.
Yêu cầu hồ sơ
- CV bằng tiếng Anh và tiếng Nhật/Trung