Duty Manager

• Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations.
• Cooperates, coordinates and communicates with other hotel departments as required.
• Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel.
• Responds to guest needs and resolves related problems.
• Supervises and directs Reception personnel.
• Supports and assists Front Office personnel and all departments at peak periods.
• Prepare welcome cards with Director Of Rooms’s Signature for VIPs and MAS member guests, ensures them receive special attention.
• Inspects front of house and back of house regularly for cleanliness.
• Assists Guest Experience Manager in greeting, rooming, and sending off VIP guests.
• Hand over VIP guest information and pending issues with Guest Experience Manager on duty and follow up properly.
• Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.
• Promotes inter-hotel sales and in-house facilities.
• Checks billing instructions and monitors guest credit
• Analyses and approves discounts and rebates.
• Analyses the rate variance report to ensure rooms revenue control
• Takes action with the Property Management Systems (PMS) in emergency situation.
• Fully conversant with all hotel emergency procedures.
• Ensures front line staff complies with FIT marketing techniques and maximize sales.
• Works with Superior and Human Resource Manager to ensure the departmental performance of staff is productive. 

Duties include:

• Assists in planning for future staffing needs
• Assists in recruiting in line with company guidelines
• Prepares and administers detailed induction program for new staff
• Assists in maintaining a comprehensive, current and guest focused set of departmental standards and procedures and oversees their implementation
• Ensures training needs analysis of Front Office staff is carried out and training programs are designed and implemented to meet needs
• Provides input for probation and formal performance appraisal discussions in line with company guidelines
• Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance
• Regularly communicates with staff and maintains good relations
• Works with superior in the preparation and management of the department’s budget. 
• Duties include:
• Assists in co-coordinating the preparation of the departmental annual budget
• Controls and monitors departmental costs on an ongoing basis to ensure performance against budget
• Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures
• Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
• Initiate action to correct a hazardous situation and notify supervisors of potential dangers
• Log security incidents and accidents in accordance with hotel requirements

• Attractive salary
• 13th month salary
• International working environment
• Annual Outing Trip
• Laundry uniform provided
• Participating social insurance, medical insurance, accident insurance 24/7
• 2 Day-off/week
• Benefit for birthday, mid-autumn festival, public holiday, Tet holiday,..
• Duty meal provided at canteen
• Special room rate as per Melia Hotels International policy
• Shuttle bus from Vung Tau to Melia Ho Tram

EDUCATION AND TRAINING: College degree or above LANGUAGES: Vietnamese 

- Excellent level, written & spoken English - Good level, written & spoken 

WORK EXPERIENCE IN OTHER COMPANIES (IN CASE OF EXTERNAL SELECTION): At least 2-year experience in international hotel at the same position 

WORK EXPERIENCE IN MELIA HOTELS INTERNATIONAL (IN CASE OF INTERNAL PROMOTION): 2 year in the same position in hotels of similar category and services.