Nhân viên lễ tân (Nam) tại Somerset Grand Hanoi, 49 Hai Ba Trung HN

The Ascott Limited

Quy mô : 100 - 499

Theo dõi Nhà tuyển dụng này

Mô tả công việc

The Guest Service Officer (GSO) is responsible for the checking in and checking out of guest at the property. GSO will do whatever it takes to make the guest feel ‘at home’ and exceed their expectation. GSO is the main point of contact for the guest, and coordinates the guests’ request with the other departments and ensures that services are delivered promptly and efficiently. He/she is responsible for the efficient rooming of the guest.

1. Responsible for checking in guests such as registering and assigning rooms to guests.

2. Issues apartment access card and escorts guest to their apartment.

3. Manages guests’ accounts and information, and apartment availability in the system

4. Receives and transmits messages to guest promptly.

5. Handles guest queries pertaining to facilities, services, registration and information regarding shopping, banking, dining, entertainment, and local events etc.

6. Handles and records guest comments and complaints, and refer issues to supervisor when necessary.

7. Responsible and accountable for handling and safe keeping of cash and guest valuables.

8. Perform simple bookkeeping activities, such as balancing cash accounts.

9. Makes and confirms reservations.

10. Perform any other duties as required and directed by the Guest Service Manager.

Quyền lợi được hưởng

1. 13th month salary/ Annual performance bonus/ Others company bonus system 

2. Annual local & international training course.

3. Annual leave: 14 days

4. Health insurance package for individual and family members

Yêu cầu công việc

- Having experience or background in the hospitality industry is preferable

- Fresh graduates from the hospitality University are encouraged to apply.

- Knowledge of Microsoft Office eg. MSWord and MSExcel. 

- Good coordination skills, meticulous, organized, neat and diligent.

- Able to converse well in English.

Yêu cầu hồ sơ

Hồ sơ trực tiếp tại Tầng 2, khu Căn hộ, Somerset Grand Hanoi, 49 Hai Ba Trung Hoan Kiem HN

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Không chuyên nghiệp 1 10:50 20/10/2017