Front Office Supervisor
- Hạn nộp: 10/09/2022
- Mức lương: Thỏa thuận
Thông tin cơ bản
2
Quận Sơn Trà - Đà Nẵng
Làm theo ca
Khách sạn/ Khu căn hộ
Tiền sảnh
Trưởng ca/ Giám sát
02/12/2022 14:03
Mô tả công việc
- Maintains a friendly, cheerful and courteous demeanour at all times.
- Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.
- Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
- Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
- Supervise daily shift process ensuring all team members adhere to standard operating procedures.
- Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
- Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
- Adhere to company credit limit, floor limit policies.
- Allocate rooms to expected arrivals after checking guests preferences and special requests.
- Build strong relationships and liaise with all other department's especially housekeeping, reservations etc.
- Operates the EPBX equipment, including, assisting incoming & outgoing calls, setting wake-up calls, enabling DND (Do Not Disturb) and paging for in-house guests.
- Cross Check all billing instructions are correctly updated.
- Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
- Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.
- Performs other duties as assigned, requested or deemed necessary by management.
- Ensure Front office log book and hotel log book is always updated and actioned upon.
- Ensures safety by following guest check in and security procedures and reporting suspicious activity to security, manager, or MOD.
- Participate in hotel committees and task force assignments.
- Assist all departments in servicing the guests during high volume periods.
- Takes responsibility in the absence of the Duty Manager / Front office manager.
Quyền lợi được hưởng
- Working with expat environment;
- Competitive salary package;
- Health Care and/or Accident Insurance;
- 12 - 18 days of Annual Leave depends on level;
- Uniform Laundry by the Company;
- Daily meals, Officer Check, privileges of using Hotel services,...;
- Others attractive benefits,....;
Yêu cầu công việc
- Graduated bachelor degree or diploma in Hospitality Management is an asset or related field.
- Knowledgeable in MS office programs.
- A positive attitude and excellent communication skills. Experience in motivating and leading a winning team.
- Ability to remain calm whilst under pressure.
- Knowledgeable about Property Management Systems.
- Minimum 2-3 years experiences as Front Office Associate, Front office cashier in a hotel
Yêu cầu hồ sơ
*CV/ Resumé for application should be made in English.
Chấp nhận tập tin doc, docx, xls, xlsx, pdf, gif, jpg, png dung lượng không quá 10MB
- Quy mô:
- 92 Võ Nguyên Giáp, Mân Thái, Sơn Trà, Da Nang, Vietnam
- http://seldemerhotelandsuites.com/
Sel De Mer Hotel & Suites, a 5-star boutique hotel, will open in 2019. With 164 thought rooms and suites designed in a great modern style, homey. Onsite facilities include 3 restaurants and bars, wellness area, infinity pool, children's playroom. Sel De Mer Hotel & Suites promises to be a great highlight on the tourist map in Da Nang Location: 92 Vo Nguyen Giap, Man Thai Ward, Vo Nguyen Giap Street, Man Thai Ward, Son Tra District, Danang City.
Thông tin liên hệ
- hrm@seldemerhotelandsuites.com - Human Resources Manager