Club Floors Manager - Quản Lý Tầng Club

Job Summary

• Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided.
• Represents property management in resolving any guest or property related situation.
• Manages the flow of questions and directs guests within the lobby.

CRITICAL TASKS

Supporting Property Operations and Guest Relations Needs

• Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
• Communicates any variations to the established norms to the appropriate department in a timely manner.
• Sends copy of MOD report to all departments on a daily basis.
• Strives to improve service performance.
• Ensures compliance with all policies, standards and procedures.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Supporting Profitability Goals

• Understands and complies with loss prevention policies and procedures.
• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
• Managing the Guest Experience
• Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee wellbeing is preserved.
• Empowers employees to provide excellent customer service.
• Provides immediate assistance to guests as requested.
• Serves as a leader in displaying outstanding hospitality skills.
• Sets a positive example for guest relations.
• Responds to and handles guest problems and complaints.
• Ensures employees understand customer service expectations and parameters.
• Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.
• Participates in the development and implementation of corrective action plans to improve guest satisfaction.
• Records guest issues in the guest response tracking system.

Benefits:

• Competitive compensation and benefits
• 24 hours accident Insurance
• 05 day working week
• Associate discount with more than 30 hotel brands of Marriott
• Career development within Marriott, the largest hospitality company in the world

CANDIDATE PROFILE (for Vietnamese candidates only)

Education and experience:

• High school diploma; 4 years’ experience in the guest services, front desk, housekeeping, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years’ experience in the guest services, front desk, housekeeping, or related professional area.

• Choose your interested job and apply directly on our Hoteljob recruitment site
• Send application form to Loss Prevention Office: 01 Ngo Duc Ke Str., District 1, Ho Chi Minh City

Find more job opportunities of our Hotel at http://www.careers.marriott.com/renaissance-hotels-careers/ (keywords: Renaissance Saigon) !

Note: Only qualified candidates will be contacted.