Spa Receptionist

desk.

 Billing treatments accurately and on time, cross charging to Club members and

ensuring required discounts and offers are applied.

 Ensuring treatments are collected on time and dealing with any issues rapidly and in

a professional manner.

 Preparing guest schedules for the next day’s arrivals, making sure the treatments

booked are accurate and booked in a suitable time frame.

 Having knowledge of the type of treatments available and be able to give advice on

treatment procedures and contra-indications. Use initiative when dealing with guests

who have contra-indications to find suitable alternatives.

 General administration duties including ensuring the required information and items

needed are replenished and ready for use.

 To communicate relevant information to the Therapists, Day Manager and Senior

team.

 Ensure required Health & Safety and daily checklists are completed and recorded

appropriately.

 Demonstrate high levels of customer service and satisfaction by going the extra mile

and exceeding expectation.

 Drive desk sales and achieve targets for promotions and treatment launches.

 Assist the Day Manager with utilising therapist space and rota management.

 Carrying out any other reasonable tasks allocated by Management.

- Working with expat environment;

- Competitive salary package;

- Health Care and/or Accident Insurance;

- 12 - 18 days of Annual Leave depends on level;

- Uniform Laundry by the Company;

- Daily meals, Officer Check, privileges of using Hotel services,...;

- Others attractive benefits,....;

 Experience in working with the public and ability to deliver outstanding customer

service.

 Proven outstanding customer service skills.

 Ability to create a positive working environment.

 Ability to communicate confidently, professionally and helpfully with guests.

 High attention to detail and accuracy.

 Effective problem solving.

*CV/ Resumé for application should be made in English.