Client Engagement Supervisor

Client Engagement Supervisor is Hum Vietnam’s direct contact point with clients, answering client inquiries and make sure clients have the best experience with Hum Vietnam via:

- Manage the fan pages of Hum Vietnam brands, respond to client messages

- Handle client feedback on Hum Vegetarian and Spice Bistro on Tripadvisor and Google reviews in line with the process

- Contribute to improving the client care process

- Update and inform clients new information on products and services via CRM system

- Update internal team about client feedback on Tripadvisor and Google reviews on a daily basis

- Support Client care manager as Sales admin (preparing proposal, quotation, follow up with clients on function/event inquiries)

- Competitive salary, bonus, and benefits

- Comprehensive health insurance program

- Training, development and promotion opportunities (vertical and horizontal)

- Internal incentive policy

- Healthy, friendly and cohesive working environment

- The value of work brings joy to yourself and contributes to the community

What would we expect from candidates?

- University graduated majoring in Hospitality/Restaurant Management, Marketing, and Communication

- At least 2 years experience in a client care role

- Social media active

- Fluent in English (verbal and written communication)

- Strong communication skills

- Friendly, dynamic and customer oriented

Should you are qualified for the position, please do not hesitate to send your CV to our email Tin đã hết hạn

Know more about Hum Vietnam via our website: http://humvietnam.vn/