Manager, VIP Reservation

Hạn nộp: 29/11/2019
Mức lương: Thỏa thuận

Thông tin cơ bản

Số lượng
1

Nơi làm việc
Huyện Duy Xuyên - Quảng Nam

Giờ làm việc
Giờ hành chính

Loại hình
Vũ trường/ Karaoke Khác

Ngành nghề
Kinh doanh & tiếp thị

Vị trí
Giám đốc, phó giám đốc Bộ phận/ Trưởng phòng/ Tổ trưởng

Cập nhật
13/09/2019 10:42

Mô tả công việc

• Have knowledge of entire Reservation Procedure according to in-house reservations systems.

• Allocate daily tasks to Reservations team members.

• Monitor Telephone etiquette and general performance of reservations team members daily.

• Ensure special request of VIP Guests are being arranged and followed up accordingly.

• Follow up tentative bookings and update reservation status.

• Supervise of Group Reservations.

• Prepare daily occupancy pick up and monthly report.

• Liaise with travel agent and partners to communicate new rate plans and promotions.

• Be good with numbers and know how to change hotel practices to meet commercial needs.

• Responsible for preparation of occupancy forecast.

• Responsible for implementation of policies and procedures.

• Attend and participate in player events and promotions.

• Handle guest complaints.

• Conduct team members performance appraisal review.

• Plan yearly forecast and budget.

• Other duties as assigned by Management.

Quyền lợi được hưởng

- Professional and multi-cultural working environment

- Top competitive HR compensation & benefits in the industry

- Career development opportunity in one of the biggest Casino companies in the world

Yêu cầu công việc

• Preferred 2-3 years of related experience with similar capacity.

• Possess excellent communication and inter personnel skills.

• Proven leadership ability to influence, develop, and empower employees to achieve objectives with a “team” approach.

• Must possess excellent organizational skills and written and verbal communication skills.

• Good Computer Skills.

• Excellent written and verbal communication in English and having a second language will be an added advantage.

• Must demonstrate a high level of service delivery to ensure guest and team member satisfaction, handle service failures and prioritize guest and team member needs.



Yêu cầu hồ sơ

Apply on our Talent Network at career.hoiana.com or submit CV to email Tin đã hết hạn

ĐÁNH GIÁ

5.0

TỐT

5 ĐÁNH GIÁ

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Sắp xếp đánh giá:

Hoi An South Development LTD - CASINO

Theo dõi

Chat

Quy mô: 1.000 - 4.999
Tay Son Tay Hamlet, Duy Hai Commune, DuyXuyen District, Quang Nam Province, Vietnam
http://career.hoiana.com/
HOIANA is destined to become Asia’s premier oceanfront playground. It will be the ultimate reward for those who expect the very best in entertainment, vacations and luxury living. HOIANA is located 30 kilometres south of Da Nang, and just 10 kilometers from the World Heritage listed city of Hoi An in Quang Nam Province – central Vietnam’s fastest growing tourist destination. Set on 4 kilometers of pristine tropical beachfront, occupying 985 hectares and receiving US$4 billion of investment, HOIANA is by far Vietnam’s most significant tourism destination and investment to date. We know that providing our guests with a fantastic destination and product is only part of their experience. We need to ensure that every contact they have with us is rewarding, positive and leaves a great impression, and we know that it is our staff who play the most important part in providing this. We are looking for talented, friendly and enthusiastic candidates to join our talent network, who fit into our culture of “Special Place. Special People.” At HOIANA, we are building something very special; with internationally recognized and award winning hotel companies, world class golf courses, exciting gaming for rewards and entertainment, and an amazing array of recreation and spa facilities, we are sure you will find a career opportunity that suits you!