Manager, VIP Reservation

Hoi An South Development LTD - CASINO

Quy mô : 1.000 - 4.999

Theo dõi Nhà tuyển dụng này

Mô tả công việc

• Have knowledge of entire Reservation Procedure according to in-house reservations systems.

• Allocate daily tasks to Reservations team members.

• Monitor Telephone etiquette and general performance of reservations team members daily.

• Ensure special request of VIP Guests are being arranged and followed up accordingly.

• Follow up tentative bookings and update reservation status.

• Supervise of Group Reservations.

• Prepare daily occupancy pick up and monthly report.

• Liaise with travel agent and partners to communicate new rate plans and promotions.

• Be good with numbers and know how to change hotel practices to meet commercial needs.

• Responsible for preparation of occupancy forecast.

• Responsible for implementation of policies and procedures.

• Attend and participate in player events and promotions.

• Handle guest complaints.

• Conduct team members performance appraisal review.

• Plan yearly forecast and budget.

• Other duties as assigned by Management.

Quyền lợi được hưởng

- Professional and multi-cultural working environment

- Top competitive HR compensation & benefits in the industry

- Career development opportunity in one of the biggest Casino companies in the world

Yêu cầu công việc

• Preferred 2-3 years of related experience with similar capacity.

• Possess excellent communication and inter personnel skills.

• Proven leadership ability to influence, develop, and empower employees to achieve objectives with a “team” approach.

• Must possess excellent organizational skills and written and verbal communication skills.

• Good Computer Skills.

• Excellent written and verbal communication in English and having a second language will be an added advantage.

• Must demonstrate a high level of service delivery to ensure guest and team member satisfaction, handle service failures and prioritize guest and team member needs.

Yêu cầu hồ sơ

Apply on our Talent Network at or submit CV to email Gửi email

Manager, VIP Reservation

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