Senior Executive, VIP Reservation

Hoi An South Development LTD - CASINO

Quy mô : 1.000 - 4.999

Theo dõi Nhà tuyển dụng này

Mô tả công việc

• To handle main responsibilities in a shift as Shift Leader.

• Initiate to assist Reservation Executive to resolve guest issues and recommend appropriate measures wherever required and process all reservation with accuracy.

• Oversee daily room bookings, constantly working to increase the number of room reservations and maximize revenue for the property.

• Ensure the quality of work in the team meets the expectations of the company.

• Coordinate with related department and ensure response to all special guest requests and make all close follow up accordingly for all guests.

• Maintain record of all bookings and maintain accuracy in same and ensure compliance to all guest demands and manage all inquiries and provide response within required time frame.

• Proficient in all booking procedures and skills, handle various reservation confirmation, handle challenges and guest complaints, able to operate all kinds of equipment and booking system.

• To ensure all reservations are process accurately, update and maintain in an effective and efficient way.

Quyền lợi được hưởng

- Professional and multi-cultural working environment

- Top competitive HR compensation & benefits in the industry

- Career development opportunity in one of the biggest Casino companies in the world

Yêu cầu công việc

• Currently with similar capacity to handle a team of Reservation agents with high volume of incoming calls and emails.

• Able to perform shift work and work during public holidays.

• Excellent communication and organizational skills.

• Service oriented and ability to effectively communicate in English, both written and verbal including Mandarin/Cantonese or Korean or Thai as a second language will be an added advantage.

• A good understanding of Microsoft packages including Word and Excel.

• Minimum High school diploma or equivalent.

Yêu cầu hồ sơ

Apply on our Talent Network at or submit CV to email Gửi email

Senior Executive, VIP Reservation

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