Airport Representative

• Project a first positive impression of the Hotel to arrival guests by extending a warm welcome and provide any required assistance

• Maintain detailed knowledge of all facilities and services offered by the hotel

• Communicate with Front Office Manager, Guest Relation Manager, Duty Manager on shift and any other Department for VIP guests to be welcomed at the airport and ensure transportation is arranged

• Be present at all scheduled flight landings and assist incoming guests with baggage clearance and directing them to transport facilities

• Assist departing guests in pre check in (if any), ticketing and baggage clearance

• Maintain a good relationship with airline personnel, immigration and custom officers

• Provide every assistance to passengers affected by layovers

• Promote and sell the hotel to arriving guests who do not have accommodation (ie walk in guests)

• Maintain appropriate standards of conduct, dress, hygiene, uniform and appearance

• Establishes and maintains effective employee relations

• Attends and participates in departmental meetings and training sessions as required

• Conversant with emergency evacuation and fire procedures for relevant department

• Perform any other task assigned based on hotel needs or requirements.

- Dynamic, professional & open minded working environment.

- Joining training courses according standard of AccorHotels.

- Good salary, benefits and bonus.

- Have annual physical examination.

- Accommodation and full meals provided.

- Shuttle bus for staff.

• Communication skills.

• Basic English

• High School or Vocational Certificate in Hotel Administration, Hotel Management or equivalent

• 1 year experience in concierge / customer service, or an equivalent combination of education and experience.

- Resume

- Health certificate within of six months

- Curriculum vitae in Vietnamese certified by local People’s Committee

- ID card