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Technician, Casino Technical & Support

  • Hạn nộp: 31/08/2020
  • Mức lương: Thỏa thuận

Thông tin cơ bản

Số lượng
12
Nơi làm việc
Huyện Duy Xuyên - Quảng Nam
Giờ làm việc
Làm theo ca
Vị trí
Nhân viên
Cập nhật
23/07/2020 10:38

Mô tả công việc

Main purpose of the job:

Reporting to Supervisor, Casino Technical & Support and will be responsible for consistently provide customer satisfaction through technical support of end users. Perform responsibilities in accordance with all Company standards, policies, and procedures.

Duties may include but not limited to:

Consistently provide customer satisfaction through technical support of end users(customers) by responding to and following up on support calls in a timely manner (routed by phone, e-mail, radio and face-to-face), work requests and project tasks, and resolving customer issues in a timely manner.

Be familiar with and uses all available tools and utilities for troubleshooting user problems including administrative utilities, and diagnostics for systems supported by the team.

Escalate calls that require additional or different levels of support to IT staff, technicians, application developers or 3rd-party vendors as needed, and follow up to ensure problem is resolved.

Repair, maintain, upgrade, configure, and install all gaming devices including, but not limited to, gaming terminals, redemption kiosks and table games with computer interfaces.

Effectively install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, networked peripheral devices, and networking hardware products.

Install, configure, test, maintain, monitor, and troubleshoot associated end user workstation software and networking software products when necessary.

Develop an awareness of repeat or chronic problems and strive to resolve the core issue.

Act in accordance with the Slot Department’s & Company’s policies and procedures & standards.

Participate in and provides preventive maintenance per maintenance schedule.

Must be able to work in a highly regulated environment.

Must be able to work in a customer service environment

Maintain awareness of equipment standards and software revision levels while staying current with technologies and solutions via training, seminars, journals, and technical papers.

Receive and respond to incoming calls, pages, and/or e-mails regarding PC and/or gaming device problems.

Quyền lợi được hưởng

  • Top competitive HR compensation & benefits in the industry
  • International Insurance package
  • Statutory insurance package
  • Free Transportation
  • Free Accommodation/Meals (if applicable)
  • Annual health checkup
  • Training & Development
  • Annual salary review
  • Annual Leave

Yêu cầu công việc

Vietnamese citizen ONLY

Must have working technical knowledge of current network protocols, operating systems, and standards.

Excellent technical knowledge of network and PC hardware.

Must possess the ability to trouble shoot, diagnose and analyze technical problems. Must have hands-on hardware troubleshooting experience.

Must be comfortable using power and hand tools such as crimpers, drills, soldering irons, saws, screw drivers, multi-meters and wrenches.

Occasional lifting of up to 75 lbs. and/or moving of Gaming Machines utilizing assistance from co-workers is required.

Must be available to work on a task assignment, or bulk of work to completion regardless of shift or duration. Must have flexibility and willingness to work any shift – position is a 24X7 coverage support position.

Ability to handle multiple assignments is necessary.

Ability to work independently or as part of a team.

Ability to maintain confidentiality.

Must have the ability to prioritize and multi-task.

A degree in Computer Science, or other related technical field, and/or equivalent experience of three or more years working in an IT environment.

Yêu cầu hồ sơ

Preferably candidates apply on our Talent Network at https://www.hoiana.com/careers/.
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ĐÁNH GIÁ

5.0

TỐT

5 ĐÁNH GIÁ

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BẠN ĐÃ ĐÁNH GIÁ CHO NTD NÀY

5 THÀNH VIÊN ĐÃ ĐÁNH GIÁ

Sắp xếp đánh giá:

  • Tay Son Tay Hamlet, Duy Hai Commune, DuyXuyen District, Quang Nam Province, Vietnam
  • http://career.hoiana.com/
  • HOIANA is destined to become Asia’s premier oceanfront playground. It will be the ultimate reward for those who expect the very best in entertainment, vacations and luxury living. HOIANA is located 30 kilometres south of Da Nang, and just 10 kilometers from the World Heritage listed city of Hoi An in Quang Nam Province – central Vietnam’s fastest growing tourist destination. Set on 4 kilometers of pristine tropical beachfront, occupying 985 hectares and receiving US$4 billion of investment, HOIANA is by far Vietnam’s most significant tourism destination and investment to date. We know that providing our guests with a fantastic destination and product is only part of their experience. We need to ensure that every contact they have with us is rewarding, positive and leaves a great impression, and we know that it is our staff who play the most important part in providing this. We are looking for talented, friendly and enthusiastic candidates to join our talent network, who fit into our culture of “Special Place. Special People.” At HOIANA, we are building something very special; with internationally recognized and award winning hotel companies, world class golf courses, exciting gaming for rewards and entertainment, and an amazing array of recreation and spa facilities, we are sure you will find a career opportunity that suits you!

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