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Executive, VIP Reservation

  • Hạn nộp: 29/02/2020
  • Mức lương: Thỏa thuận

Thông tin cơ bản

Số lượng
16
Nơi làm việc
Huyện Duy Xuyên - Quảng Nam
Giờ làm việc
Làm theo ca
Loại hình
Resort/ Khu Du lịch
Vị trí
Nhân viên
Cập nhật
11/02/2020 13:50

Mô tả công việc

Main purpose of the job:

Respond to communications from guests, travel agent, and referral networks concerning reservations arriving by mail, telephone, fax or other channels.

Create and maintain reservation records, prepare letters of confirmation and promptly process any cancellations and modifications.

Assist customers with the planning and booking aspect of their vacation or stay.

Duties may include but not limited to:

• Receive phone calls from external and internal guests with company standards.

• Assist guests with planning and booking of rooms, transportation, restaurant, spa, tour and golf via email and incoming calls.

• Manage incoming telephone inquiries and coordinate all aspects of reservations.

• Handle any request for amenities promptly and accurately. Details are shared with the concerned department or third party vendors accordingly.

• Understand and enforce company credit policies and ensure proper billing instructions, routing instructions and payment methods are applied to all room reservations. Process payments and send confirmation to guest.

• Fully knowledgeable about hotel guest rooms, room rates, amenities, casino programs, hotel facilities and services. Be ready to answer any questions from the guests throughout the booking process with right answer and offering appropriate solution for all issues.

• Resolve service concerns and make the decisions in relation to their requests.

• All reservation modifications are updated in the property management system immediately and accurately in case of any changes.

• Keep records of room availability, rates, amendments, daily reservation pickup, rooms on book, cancellations, no-show, etc.

• Upselling by offering the guests additional services or special packages.

• Handle the reservation correspondence accurately and neatly and follow up for any missing correspondence before guest arrival.

• Assist and prepare in groups pre-arrival process and also prepare group rooming lists.

Quyền lợi được hưởng

- Professional and multi-cultural working environment

- Top competitive HR compensation & benefits in the industry

- Career development opportunity in one of the biggest Casino companies in the world

Yêu cầu công việc

Qualifications/Requirements:

• Prior experience in a similar position strongly preferred.

• Service oriented or have prior experience in the service industry especially in hotel, resort, airlines and tourism industry.

• Ability to effectively communicate in English, both written and verbal including Mandarin/Cantonese or Korean or Thai as a second language will be an added advantage.

• A good understanding of Microsoft packages including Word and Excel.

• Minimum High school diploma or equivalent.

• Able to perform shift work and work during public holidays.

Yêu cầu hồ sơ

Apply on our Talent Network at career.hoiana.com or submit CV to email Tin đã hết hạn
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ĐÁNH GIÁ

5.0

TỐT

5 ĐÁNH GIÁ

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BẠN ĐÃ ĐÁNH GIÁ CHO NTD NÀY

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Sắp xếp đánh giá:

  • Quy mô: 1.000 - 4.999
  • Tay Son Tay Hamlet, Duy Hai Commune, DuyXuyen District, Quang Nam Province, Vietnam
  • http://career.hoiana.com/
  • HOIANA is destined to become Asia’s premier oceanfront playground. It will be the ultimate reward for those who expect the very best in entertainment, vacations and luxury living. HOIANA is located 30 kilometres south of Da Nang, and just 10 kilometers from the World Heritage listed city of Hoi An in Quang Nam Province – central Vietnam’s fastest growing tourist destination. Set on 4 kilometers of pristine tropical beachfront, occupying 985 hectares and receiving US$4 billion of investment, HOIANA is by far Vietnam’s most significant tourism destination and investment to date. We know that providing our guests with a fantastic destination and product is only part of their experience. We need to ensure that every contact they have with us is rewarding, positive and leaves a great impression, and we know that it is our staff who play the most important part in providing this. We are looking for talented, friendly and enthusiastic candidates to join our talent network, who fit into our culture of “Special Place. Special People.” At HOIANA, we are building something very special; with internationally recognized and award winning hotel companies, world class golf courses, exciting gaming for rewards and entertainment, and an amazing array of recreation and spa facilities, we are sure you will find a career opportunity that suits you!

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