executive-vip-services

Executive, VIP Services

Hoi An South Development LTD - CASINO

Quy mô : 1.000 - 4.999

Phòng Nhân sự +84 (0) 235 626 3333 – Ext: 256 Tay Son Tay Hamlet, Duy Hai Commune, DuyXuyen District, Quang Nam Province, Vietnam

Theo dõi Nhà tuyển dụng này

Mô tả công việc

Main purpose of the job:

Reporting to Shift Manager, VIP Services and the focus of this position is to provide quality customer service for Junket and VIP Customers and keep our guests informed of all promotional events occurring on-site. You are also responsible for the meeting / sending guest to and from airport, provide VIP customers with local attractions and other local and property information, to ensure excellent service to drive visitation and incremental revenue. This includes answering customers request, reservation of rooms, restaurants, tours and air ticket.

Due to the cyclical nature of the hospitality/casino industry, team members may be required to work varying schedules in order to meet the business needs of HOIANA Casino & Resort.

Duties may include but not limited to:

• Provides the highest level of customer service to recognize and maintain players at the property.

• Provide accurate pricing on all products i.e. accommodations, airline and packages.

• Assist in promotional events, issue comps based on established guidelines.

• Up sell products and accommodations whenever possible.

• VIP Services duties includes reservations, tours and restaurants reservations, and airline ticket reservations.

• Develop and maintain rapport with guests, coworkers, and other departments and respond to customer questions, inquiries, complaints, requests, and needs efficiently.

• Maintains thorough knowledge of monthly promotions to accommodate customer inquiries and help spread awareness of ongoing marketing efforts.

• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures,

• Must be able to maintain a pleasant, friendly, and welcoming attitude always.

• Other duties as assigned

• Attend, participate and assist in property events and promotions to ensure smooth operations.

Quyền lợi được hưởng

- Professional and multi-cultural working environment

- Top competitive HR compensation & benefits in the industry

- Career development opportunity in one of the biggest Casino companies in the world

Yêu cầu công việc

Qualifications/Requirements:

• Must be at least 21 years of age.

• Prior experience in a similar position strongly preferred.

• Must be able to stand and walk for extended periods of time and must have exceptional customer relation skills, particularly verbal and written.

• Must be able to work flexible hours.

• Must be Service oriented or have prior experience in the service industry especially within the airline and tourism industry.

• Ability to effectively communicate in English, both written and verbal including Mandarin/Cantonese or Korean or Thai as a second language will be an added advantage.

• A good understanding of Microsoft packages including Word and Excel.

• Minimum High school diploma or equivalent.

Yêu cầu hồ sơ

Apply on our Talent Network at career.hoiana.com or submit CV to email Gửi email

Lưu ý: bạn nên Tạo hồ sơ trực tuyến để Nhà tuyển dụng chủ động liên hệ tới bạn

Tải lên từ máy tính

Hồ sơ mẫu Chấp nhận tập tin doc, docx, xls, xlsx, pdf, gif, jpg, png dung lượng không quá 3MB

Chức danh Địa điểm Ngày kết thúc Mức lương
Assisstant Manager, Fire & Safety 30/11/2019 Thỏa thuận
Duty Engineer, Engineering 28/11/2019 Thỏa thuận
Executive, Compliance 30/01/2020 Thỏa thuận
Supervisor, VIP Butler - Gíam sát, mảng phục vụ khách hàng VIP 30/11/2019 Thỏa thuận
Assistant Manager, F&B Outlet 28/11/2019 Thỏa thuận
Supervisor, F&B Outlet 26/11/2019 Dưới 1 triệu
Executive, VIP Butler (Chuyên viên, mảng phục vụ khách hàng VIP) 30/11/2019 Thỏa thuận
Assistant Manager, PAS 26/11/2019 Thỏa thuận
Commis 1 (Nhân viên bếp 1) 30/11/2019 Thỏa thuận
Bartender (Nhân viên pha chế) 30/11/2019 Thỏa thuận
Senior Server (Nhân viên phục vụ nhà hàng cấp cao) 30/11/2019 Thỏa thuận
Manager, F&B Outlet 26/11/2019 Thỏa thuận
Supervisor, PAS 26/11/2019 Thỏa thuận
Duty Manager, Engineering 28/11/2019 Thỏa thuận
Assistant Manager, MEP 28/11/2019 Thỏa thuận
Chef de Cuisines, Culinary 26/11/2019 Thỏa thuận
Assistant Manager, Casino Bar 26/11/2019 Thỏa thuận
Sous Chef, Culinary 26/11/2019 Thỏa thuận
Chef De Partie, Culinary 26/11/2019 Thỏa thuận
Supervisor, Entertainment 26/11/2019 Dưới 1 triệu
Technician, Audio & Visual 26/11/2019 Thỏa thuận
Assistant Chief Steward, Culinary 26/11/2019 Dưới 1 triệu
Storekeeper, Culinary 26/11/2019 Thỏa thuận
Assistant Manager, Retail 26/11/2019 Thỏa thuận
Coordinator, Retail 26/11/2019 Thỏa thuận
Officer, Surveillance Operations 28/11/2019 Thỏa thuận
Officer, Security Operations 27/11/2019 Thỏa thuận
Representatives, Rewards Club - Marketing Operations 31/12/2019 12 - 20 triệu
Executive, VIP Reservation 30/12/2019 Thỏa thuận
Assistant Manager, Player Development 30/12/2019 Trên 60 triệu
Executive, Player Development 30/12/2019 Thỏa thuận

ĐÁNH GIÁ

5.0

TỐT

5 ĐÁNH GIÁ

Chính sách nhận xét

Môi trường làm việc5/10
Chế độ đãi ngộ5/10
Địa điểm làm việc5/10
Thêm ảnh
Môi trường làm việc
Chế độ đãi ngộ
Địa điểm làm việc

BẠN ĐÃ ĐÁNH GIÁ CHO NTD NÀY

5 THÀNH VIÊN ĐÃ ĐÁNH GIÁ

Sắp xếp đánh giá

THÔNG TIN LIÊN HỆ

Hoi An South Development LTD - CASINO

Địa chỉ: Tay Son Tay Hamlet, Duy Hai Commune, DuyXuyen District, Quang Nam Province, Vietnam

Điện thoại: +84 (0) 235 626 3333 – Ext: 256

Website: http://career.hoiana.com/