senior-executive-vip-services

Senior Executive, VIP Services

Hoi An South Development LTD - CASINO

Quy mô : 1.000 - 4.999

Phòng Nhân sự +84 (0) 235 626 3333 – Ext: 256 Tay Son Tay Hamlet, Duy Hai Commune, DuyXuyen District, Quang Nam Province, Vietnam

Theo dõi Nhà tuyển dụng này

Mô tả công việc

Main purpose of the job:

Reporting to Shift Manager, VIP Services and the focus of this position is to provide quality customer service for Junket and VIP Customers and keep our guests informed of all promotional events occurring on-site. You are also responsible for the meeting / sending guest to and from airport, provide VIP customers with local attractions and other local and property information, to ensure excellent service to drive visitation and incremental revenue. This includes answering customers request, reservation of rooms, restaurants, tours and air ticket.

Due to the cyclical nature of the hospitality/casino industry, team members may be required to work varying schedules in order to meet the business needs of HOIANA Casino & Resort.

Duties may include but not limited to:

• Provides the highest level of customer service to recognize and maintain players at the property.

• Provide accurate pricing on all products i.e. accommodations, airline and packages.

• Assist in promotional events, issue comps based on established guidelines.

• Up sell products and accommodations whenever possible.

• VIP Services duties includes reservations, tours and restaurants reservations, and airline ticket reservations.

• Develop and maintain rapport with guests, coworkers, and other departments and respond to customer questions, inquiries, complaints, requests, and needs efficiently.

• Maintains thorough knowledge of monthly promotions to accommodate customer inquiries and help spread awareness of ongoing marketing efforts.

• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures,

• Must be able to maintain a pleasant, friendly, and welcoming attitude always.

• Other duties as assigned

• Attend, participate and assist in property events and promotions to ensure smooth operations.

Quyền lợi được hưởng

- Professional and multi-cultural working environment

- Top competitive HR compensation & benefits in the industry

- Career development opportunity in one of the biggest Casino companies in the world

Yêu cầu công việc

Qualifications/Requirements:

• Must be at least 21 years of age.

• Prior experience in a similar position strongly preferred.

• Must be able to stand and walk for extended periods of time and must have exceptional customer relation skills, particularly verbal and written.

• Must be able to work flexible hours.

• Must be Service oriented or have prior experience in the service industry especially within the airline and tourism industry.

• Ability to effectively communicate in English, both written and verbal including Mandarin/Cantonese or Korean or Thai as a second language will be an added advantage.

• A good understanding of Microsoft packages including Word and Excel.

• Minimum High school diploma or equivalent.

Yêu cầu hồ sơ

Apply on our Talent Network at career.hoiana.com or submit CV to email Gửi email

Lưu ý: bạn nên Tạo hồ sơ trực tuyến để Nhà tuyển dụng chủ động liên hệ tới bạn

Tải lên từ máy tính

Hồ sơ mẫu Chấp nhận tập tin doc, docx, xls, xlsx, pdf, gif, jpg, png dung lượng không quá 3MB

Chức danh Địa điểm Ngày kết thúc Mức lương
Assisstant Manager, Fire & Safety 30/09/2019 Thỏa thuận
Runner, Receiving & Warehouse 30/11/2019 8 - 12 triệu
Senior Officer, Surveillance Operations 28/11/2019 Thỏa thuận
Pit Manager, Table Games 30/09/2019 Thỏa thuận
Coordinator, Casino Performance Management & Training 30/09/2019 Thỏa thuận
Coordinator, Casino Administration & Planning 30/09/2019 Thỏa thuận
Coordinator, Gaming Logistic & Planning 30/09/2019 Thỏa thuận
Technician, Gaming Technical & Support 30/09/2019 Thỏa thuận
Supervisor, Table Games 30/09/2019 Thỏa thuận
Supervisor, Electronic Gaming (Slot) 30/09/2019 Thỏa thuận
Ambassador, Electronic Gaming 30/09/2019 Thỏa thuận
Coordinator, Transportation (Limousine Service) 15/10/2019 Thỏa thuận
Driver, Transportation (Limousine Service) 15/09/2019 Thỏa thuận
Supervisor, Transportation (Limousine Service) 15/10/2019 Thỏa thuận
Officer, Receiving & Warehouse 30/09/2019 Thỏa thuận
Executive, Player Development 31/08/2019 Thỏa thuận
Administrative Assistant, International Marketing 31/08/2019 Thỏa thuận
Manager, VIP Reservation 29/11/2019 Thỏa thuận
Assistant Manager, Player Development 30/09/2019 Trên 60 triệu
Executive, VIP Reservation 31/08/2019 Thỏa thuận
Guest Services Ambassador 31/08/2019 Thỏa thuận
Senior Executive, VIP Services 31/08/2019 Thỏa thuận
Senior Executive, Player Development 31/08/2019 Thỏa thuận
Assistant Manager, Entertainment & Events (AV) 28/09/2019 Thỏa thuận
Operations Manager, Security Operations 27/11/2019 Thỏa thuận
Assistant Manager, Administration & Training (Security) 27/11/2019 Thỏa thuận
Supervisor, Security Operations 27/11/2019 Thỏa thuận
Assistant to VP, Security Operations 27/11/2019 Thỏa thuận
Coordinator, Administration & Training (Security) 27/11/2019 Thỏa thuận
Officer, Security Operations 27/11/2019 Thỏa thuận
Assistant Manager, Payroll 28/10/2019 Thỏa thuận

Đánh giá nhà tuyển dụng

Thống kê kết quả liên hệ của nhà tuyển dụng Số lượt Thời gian liên hệ gần nhất
Liên hệ thành công 1 07:44 27/05/2019
Liên hệ không thành công 0 Chưa có
Không chuyên nghiệp 0 Chưa có

ĐÁNH GIÁ

THÔNG TIN LIÊN HỆ

Hoi An South Development LTD - CASINO

Địa chỉ: Tay Son Tay Hamlet, Duy Hai Commune, DuyXuyen District, Quang Nam Province, Vietnam

Điện thoại: +84 (0) 235 626 3333 – Ext: 256

Website: http://career.hoiana.com/