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Executive, VIP Services

  • Hạn nộp: 31/12/2019
  • Mức lương: Thỏa thuận

Thông tin cơ bản

Số lượng
30
Nơi làm việc
Huyện Duy Xuyên - Quảng Nam
Giờ làm việc
Làm theo ca
Loại hình
Resort/ Khu Du lịch
Vị trí
Nhân viên
Cập nhật
23/10/2019 14:14

Mô tả công việc

Main purpose of the job:

Reporting to Shift Manager, VIP Services and the focus of this position is to provide quality customer service for Junket and VIP Customers and keep our guests informed of all promotional events occurring on-site. You are also responsible for the meeting / sending guest to and from airport, provide VIP customers with local attractions and other local and property information, to ensure excellent service to drive visitation and incremental revenue. This includes answering customers request, reservation of rooms, restaurants, tours and air ticket.

Due to the cyclical nature of the hospitality/casino industry, team members may be required to work varying schedules in order to meet the business needs of HOIANA Casino & Resort.

Duties may include but not limited to:

• Provides the highest level of customer service to recognize and maintain players at the property.

• Provide accurate pricing on all products i.e. accommodations, airline and packages.

• Assist in promotional events, issue comps based on established guidelines.

• Up sell products and accommodations whenever possible.

• VIP Services duties includes reservations, tours and restaurants reservations, and airline ticket reservations.

• Develop and maintain rapport with guests, coworkers, and other departments and respond to customer questions, inquiries, complaints, requests, and needs efficiently.

• Maintains thorough knowledge of monthly promotions to accommodate customer inquiries and help spread awareness of ongoing marketing efforts.

• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures,

• Must be able to maintain a pleasant, friendly, and welcoming attitude always.

• Other duties as assigned

• Attend, participate and assist in property events and promotions to ensure smooth operations.

Quyền lợi được hưởng

- Professional and multi-cultural working environment

- Top competitive HR compensation & benefits in the industry

- Career development opportunity in one of the biggest Casino companies in the world

Yêu cầu công việc

Qualifications/Requirements:

• Must be at least 21 years of age.

• Prior experience in a similar position strongly preferred.

• Must be able to stand and walk for extended periods of time and must have exceptional customer relation skills, particularly verbal and written.

• Must be able to work flexible hours.

• Must be Service oriented or have prior experience in the service industry especially within the airline and tourism industry.

• Ability to effectively communicate in English, both written and verbal including Mandarin/Cantonese or Korean or Thai as a second language will be an added advantage.

• A good understanding of Microsoft packages including Word and Excel.

• Minimum High school diploma or equivalent.

Yêu cầu hồ sơ

Apply on our Talent Network at career.hoiana.com or submit CV to email Tin đã hết hạn
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Sắp xếp đánh giá:

  • Quy mô: 1.000 - 4.999
  • Tay Son Tay Hamlet, Duy Hai Commune, DuyXuyen District, Quang Nam Province, Vietnam
  • http://career.hoiana.com/
  • HOIANA is destined to become Asia’s premier oceanfront playground. It will be the ultimate reward for those who expect the very best in entertainment, vacations and luxury living. HOIANA is located 30 kilometres south of Da Nang, and just 10 kilometers from the World Heritage listed city of Hoi An in Quang Nam Province – central Vietnam’s fastest growing tourist destination. Set on 4 kilometers of pristine tropical beachfront, occupying 985 hectares and receiving US$4 billion of investment, HOIANA is by far Vietnam’s most significant tourism destination and investment to date. We know that providing our guests with a fantastic destination and product is only part of their experience. We need to ensure that every contact they have with us is rewarding, positive and leaves a great impression, and we know that it is our staff who play the most important part in providing this. We are looking for talented, friendly and enthusiastic candidates to join our talent network, who fit into our culture of “Special Place. Special People.” At HOIANA, we are building something very special; with internationally recognized and award winning hotel companies, world class golf courses, exciting gaming for rewards and entertainment, and an amazing array of recreation and spa facilities, we are sure you will find a career opportunity that suits you!

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