Representatives, Rewards Club - Marketing Operations

Hoi An South Development LTD - CASINO

Quy mô : 1.000 - 4.999

Theo dõi Nhà tuyển dụng này

Mô tả công việc

Duties may include but not limited to:

- Responsible for all activities related to membership acquisition and to maintain a high level of data accuracy on membership database.

- Ensure all standard operation procedures and audit procedures are being followed for all functions and activities at casino membership counter.

- Assist Shift Manager to ensure all IT peripherals and equipment are in good working order, and liaise with relevant IT support team in managing the system downtime and equipment maintenance.

- Interact with guests which may include solving customer disputes through some means of compensation within department guidelines.

- Promote a high level of excellent customer service to all customers to build and expand customer relationships and service delivery.

- Response via phone call or email to guests and other departments queries, requests and/ or complaints with regards to casino membership and loyalty program.

- Remain knowledgeable on company’s product and property knowledge, up to but not limited to events, promotion offers, room categories, food and beverage offerings and the entertainment calendar.

- Coordinate with the gaming operation department to identify new and experienced players with intention of recruiting them in casino membership or educating them in casino rewards.

- Carry out promotion of special events when required through telephone contact and/or personal communication, attending such events and participating when appropriate.

- Communicate, both orally and in writing, to current, new and past guests answering questions, extending invitations and resolving any related disputes, as necessary.

Quyền lợi được hưởng

- Professional and multi-cultural working environment

- Top competitive HR compensation & benefits in the industry

- Career development opportunity in one of the biggest Casino companies in the world

Yêu cầu công việc

Qualifications/Requirements

- LANGUAGE SKILLS: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedures manuals. Ability to speak effectively before groups of customers or employees

- REASONING ABILITY: Must apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations and resolve to the satisfaction of both the customer and the company

- OTHER SKILLS AND ABILITIES: Ability to perform effectively with a minimum of supervision.

- Ability to work as a team player

- Ability to obtain the appropriate work authorization per gaming regulations required

- Ability to work in a drug free environment and pass a chemical dependence test

- Strong organizational skills

 - Ability to quickly and accurately multi-task under stressful situations while maintaining composure

Yêu cầu hồ sơ

Apply on our Talent Network at career.hoiana.com or submit CV to email Gửi email

Representatives, Rewards Club - Marketing Operations

Chức danh Ngày kết thúc Mức lương
Officer, Security Operations 25/02/2020 Thỏa thuận
Officer, Surveillance Operations 26/02/2020 Thỏa thuận
Shift Manager, Security Operations 27/03/2020 Thỏa thuận
Investigator, Corporate Risk & Investigations 29/02/2020 Thỏa thuận
Supervisor, Security Operations 26/03/2020 Thỏa thuận
Officer, Receiving & Warehouse 29/02/2020 Thỏa thuận
Assistant Manager, Administration & Training (Security) 26/01/2020 Thỏa thuận
Clerk, Accounts Payable 31/01/2020 8 - 12 triệu
Representative Rewards Club 31/01/2020 12 - 20 triệu
Cashier - Cage Operation team 31/01/2020 8 - 12 triệu
Guest Services Ambassador, VIP Services 31/01/2020 12 - 20 triệu
Supervisor, Entertainment 30/01/2020 Dưới 1 triệu
Supervisor, F&B Outlet 30/01/2020 Dưới 1 triệu
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Nhân viên vệ sinh công cộng 30/01/2020 Thỏa thuận
Technician, Service Desk 31/01/2020 Thỏa thuận
Executive, Compliance 30/01/2020 Thỏa thuận
Senior Officer, Receiving & Warehouse 31/01/2020 12 - 20 triệu
Runner, Receiving & Warehouse 31/01/2020 8 - 12 triệu
Assistant Manager, Procurement 31/01/2020 20 - 30 triệu
Manager, Procurement 31/01/2020 Thỏa thuận
Scheduler, Workforce Optimization 31/01/2020 Thỏa thuận
Messenger, Human Resources 29/03/2020 Thỏa thuận
Manager, Compliance 28/01/2020 Thỏa thuận

ĐÁNH GIÁ

5.0

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5 ĐÁNH GIÁ

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