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Representatives, Rewards Club - Marketing Operations

  • Hạn nộp: 31/05/2020
  • Mức lương: 12 - 20 triệu

Thông tin cơ bản

Mô tả công việc

Duties may include but not limited to:

- Responsible for all activities related to membership acquisition and to maintain a high level of data accuracy on membership database.

- Ensure all standard operation procedures and audit procedures are being followed for all functions and activities at casino membership counter.

- Assist Shift Manager to ensure all IT peripherals and equipment are in good working order, and liaise with relevant IT support team in managing the system downtime and equipment maintenance.

- Interact with guests which may include solving customer disputes through some means of compensation within department guidelines.

- Promote a high level of excellent customer service to all customers to build and expand customer relationships and service delivery.

- Response via phone call or email to guests and other departments queries, requests and/ or complaints with regards to casino membership and loyalty program.

- Remain knowledgeable on company’s product and property knowledge, up to but not limited to events, promotion offers, room categories, food and beverage offerings and the entertainment calendar.

- Coordinate with the gaming operation department to identify new and experienced players with intention of recruiting them in casino membership or educating them in casino rewards.

- Carry out promotion of special events when required through telephone contact and/or personal communication, attending such events and participating when appropriate.

- Communicate, both orally and in writing, to current, new and past guests answering questions, extending invitations and resolving any related disputes, as necessary.

Quyền lợi được hưởng

- Professional and multi-cultural working environment

- Top competitive HR compensation & benefits in the industry

- Career development opportunity in one of the biggest Casino companies in the world

Yêu cầu công việc

Qualifications/Requirements

- LANGUAGE SKILLS: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedures manuals. Ability to speak effectively before groups of customers or employees

- REASONING ABILITY: Must apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations and resolve to the satisfaction of both the customer and the company

- OTHER SKILLS AND ABILITIES: Ability to perform effectively with a minimum of supervision.

- Ability to work as a team player

- Ability to obtain the appropriate work authorization per gaming regulations required

- Ability to work in a drug free environment and pass a chemical dependence test

- Strong organizational skills

 - Ability to quickly and accurately multi-task under stressful situations while maintaining composure

Yêu cầu hồ sơ

Apply on our Talent Network at career.hoiana.com or submit CV to email: Tin đã hết hạn
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Sắp xếp đánh giá:

  • Quy mô: 1.000 - 4.999
  • Tay Son Tay Hamlet, Duy Hai Commune, DuyXuyen District, Quang Nam Province, Vietnam
  • http://career.hoiana.com/
  • HOIANA is destined to become Asia’s premier oceanfront playground. It will be the ultimate reward for those who expect the very best in entertainment, vacations and luxury living. HOIANA is located 30 kilometres south of Da Nang, and just 10 kilometers from the World Heritage listed city of Hoi An in Quang Nam Province – central Vietnam’s fastest growing tourist destination. Set on 4 kilometers of pristine tropical beachfront, occupying 985 hectares and receiving US$4 billion of investment, HOIANA is by far Vietnam’s most significant tourism destination and investment to date. We know that providing our guests with a fantastic destination and product is only part of their experience. We need to ensure that every contact they have with us is rewarding, positive and leaves a great impression, and we know that it is our staff who play the most important part in providing this. We are looking for talented, friendly and enthusiastic candidates to join our talent network, who fit into our culture of “Special Place. Special People.” At HOIANA, we are building something very special; with internationally recognized and award winning hotel companies, world class golf courses, exciting gaming for rewards and entertainment, and an amazing array of recreation and spa facilities, we are sure you will find a career opportunity that suits you!

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