GUEST RELATIONS MANAGER

Movenpick Resort Waverly Phu Quoc (opening 01.2020)

Quy mô :

Theo dõi Nhà tuyển dụng này

Mô tả công việc

Provide upscale guest service experiences for clients throughout their stay

Ensure clients are properly greeted upon their arrival

Monitor daily bookings and ensure assigned rooms are prepared prior to check-in

Coordinate luggage collection and storage

Oversee check-in and check-out procedures, including reservations and financial transactions

Promptly address guests' requests, like in-room dining

Actively listen to and resolve complaints

Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services

Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns

Inform clients of our hotel services, including breakfast and dining options

Promote all hotel amenities, conveniences and programs offered

Manage guest relations team (including Receptionists and Concierges) to ensure we comply with all standards and operating procedures

Appraise team's performance and produce regular reports

Liaise with other departments to provide an overall comfortable guest experience.

Examine daily duties, assign tasks and check on progress

Analyze customer feedback from hotel guestbook and online reviews and suggest ways to improve ratings

Recommend local tourist spots, including places to dine, shop and sight-see

Establish friendly relationships with regular hotel clients

Quyền lợi được hưởng

Very Attractive SalaryWorking under Accor working environment

Free Accommodation and 3 meals per day

Attractive salary + service charge

Activity: Birthday, Year End Party, Football, Volleyball...

Training programs from Accohotels Acadamie

International working environment

Accohotels room rates benefit

Yêu cầu công việc

Chinese (Mandarin) Native Speaking.

Accor Background is a must

Proven work experience as a Guest Relations Manager, Hotel Manager or similar role

Understanding of all hotel management best practices and relevant laws

Proficiency in English; knowledge of other languages is a plus

Customer service drive with outstanding communication and active listening skills

Excellent problem-solving and multitasking skills

Leadership skills along with the ability to motivate a team into high performance

Ability to work flexible hours

Strong sense of responsibility and a professional presentation

BSc degree in Hospitality Management, Tourism, Business Administration or relevant field

Yêu cầu hồ sơ

English CV

GUEST RELATIONS MANAGER

Chức danh Ngày kết thúc Mức lương
Beach Club Chef de Cuisine (Expat only) 28/02/2020 Thỏa thuận
Call Center Supervisor 28/02/2020 Thỏa thuận
SOUS CHEF 28/02/2020 Thỏa thuận
Learning & Development Manager 28/02/2020 Thỏa thuận
Duty Manager 28/02/2020 Thỏa thuận
Kitchen Coordinator / Nhân viên điều phối Bếp 28/02/2020 Thỏa thuận
Assistant Director of Talent & Culture/ Phó Giám Đốc Nhân Sự 31/12/2020 Thỏa thuận
Bell Captain 28/02/2020 Thỏa thuận
Recreation Manager 28/02/2020 Thỏa thuận
Housekeeping Manager 28/02/2020 Thỏa thuận
Kitchen Commis/ Nhân Viên Nấu Bếp 28/02/2020 Thỏa thuận
Waiter, Waitress/ Nhân Viên Phục Vụ 28/02/2020 Thỏa thuận
Bartender/ Pha Chế 28/02/2020 Thỏa thuận
Reservation Agent 28/02/2020 Thỏa thuận
Guest Relation Officer 28/02/2020 Thỏa thuận
Guest Service Agent (Condotel) 28/02/2020 Thỏa thuận
Guest Service Supervisor 28/02/2020 Thỏa thuận
Guest Service Agent (Hotel) 28/02/2020 Thỏa thuận
Steward / Nhân Viên Tạp Vụ 28/02/2020 Thỏa thuận
A/V Technician - Nhân Viên Kỹ Thuật Âm Thanh Hình Ảnh Ánh Sáng 28/02/2020 Thỏa thuận
Villa Host 28/02/2020 Thỏa thuận
Air Conditioning Technician / Nhân Viên Kỹ Thuật Điện Lạnh 28/02/2020 Thỏa thuận
General Maintenance Shifter / Nhân Viên Bảo Trì 28/02/2020 Thỏa thuận
Call Center Agent 28/02/2020 Thỏa thuận
Fitness Supervisor 28/02/2020 Thỏa thuận
Animator Supervisor 28/02/2020 Thỏa thuận

ĐÁNH GIÁ

5.0

TỐT

5 ĐÁNH GIÁ

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