Guest Service Supervisor/ Giám sát Lễ tân

Hạn nộp: 15/08/2023
Mức lương: Thỏa thuận

Thông tin cơ bản

Số lượng
1

Nơi làm việc
Huyện Cam Lâm - Khánh Hòa

Giờ làm việc
Làm theo ca

Loại hình
Khách sạn/ Khu căn hộ Resort/ Khu Du lịch Dự án BĐS/ Quản lý tòa nhà

Ngành nghề
Tiền sảnh

Vị trí
Trưởng ca/ Giám sát

Cập nhật
29/07/2023 16:30

Mô tả công việc

Supervise the efficient operations of reception including check in/out procedures
Support team members in handling guest requests and enquires to ensure a positive outcome is achieved
Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from Guests and/or other departments
Demonstrate a high level of customer service at all times
Advise team of any special events or VIP Guests in the hotel for events or for general accommodations
Understand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork
Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
Ensure Team Members have a current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties
Demonstrate positive leadership characteristics, which inspire Team Members to exceed standards
Act in accordance with fire, health and safety regulations and follow the correct procedures when required
Act in accordance with policies and procedures when working with front of house equipment and property management systems
Follow and adhere to company brand standards
Assist other departments wherever necessary and maintain good working relationships with Team Members
Work with your Manager to identify a specific project to complete during your internship placement

Quyền lợi được hưởng

- Full salary in probation time

- Have health care and Insurance

- Employee benefits

Yêu cầu công việc

- Graduated from College/University Hospitality or related field.

- At least 1 years of relevant experiences or an equivalent combination of education and work-related experiences, preferably experience in international 4-5 star hotel/resort.

- Excellent service oriented mind

- Guest Complaint handling skill

- Good command in English

- MS Office

Yêu cầu hồ sơ

- Nộp hồ sơ online qua Tin đã hết hạn

ĐÁNH GIÁ

5.0

TỐT

5 ĐÁNH GIÁ

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Chế độ đãi ngộ5/10

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Sắp xếp đánh giá:

Alma Resort

Theo dõi

Chat

Quy mô: 500 - 999
Lô số D7A2 (TT4, khu X6), Bắc bán đảo Cam Ranh, tỉnh Khánh Hòa
Paradise Bay Resort Co. Ltd (ALMA) operates in the field of resort and tourism. Founded in 2013, after few years of development, Paradise Bay Resort Co. Ltd has branches in three big cities namely Hanoi, Ho Chi Minh City and Nha Trang with more than 1000 personnel. With the desire to bring Vietnamese families joyful gathering moments every year, Igal Ahouvi – the Honorary Consulate of Vietnam in Israel has invested in Alma resort – a luxury project with excellent amenities. Via ALMA resort, Paradise Bay Resort Co. Ltd is the pioneer in introducing to Vietnam the Vacation Ownership model, which opens up an opportunity for family generations to gather and enjoy their holidays in a first-class resort year after year. Alma Situated on Vietnam's emerging Cam Ranh peninsula, fronting Long Beach, Alma Resort commands some 30 hectares of inspiring ground. The bold and spacious resort offers 580 oversized suites and pavilions that all afford sweeping vistas of the ocean. Guests can enjoy a culinary journey at the resort's 14 food and beverage venues, relax at the sanctuary-like Le Spa, and stay active at the fitness gym and 18-hole mini-golf. Other highlights include 12 swimming pools cascading down to the beach, a waterpark, 75-seat cinema, science museum, a youth centre with virtual reality games, a kid's club, and even an 'Alma Mart' mini supermarket. The resort also prioritizes sustainability and self-sufficiency with its own herb and nursery garden, a chicken farm, and, soon" a solar power project. With its beautiful location, extensive facilities, diverse dining options, and focus on wellness and sustainability, Alma Resort Cam Ranh is the perfect destination for travelers seeking relaxation and adventure.