Front Office Staff

• Update and Maintenance of guest ‘s profile
• Review daily arrival guest and arrange In room check in guest
• Liaise with Room Service and Housekeeping to set up VIP Amenity at the right time
• Communicates, Coordinates and coordinates with other departments as required. Ex: Front Desk, Concierge, and Bell desk
• Check the Daily Function and assign Guest Relations accordingly o Prepare Weekly/daily VIP arrival and note any high paying guests o Follow up and resolve Guest’s traces
• Efficient check in and check out process
• Courtesy call and record to gain Guest’s Feedbacks (long stay, loyalty and Regular guests preferred)
• Supervise and train the new comers
• Attend to guest’s complaints promptly, efficiently and to report to the Guest Relations Manager for service recovery and follow up.
• Be familiar with the habits of regular and long staying guests and anticipate their requirement

• Shuttle bus between Resort and City.

• Staff cafeteria

• Full social insurance.

• Join in Staff activities: Yearly teambuilding, Staff birthday party, ...

* Required Skills –

Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

Good writing skills

Proficient in the use of Microsoft Office and Front Office System Problem solving and organizational abilities

* Qualifications –

Bachelor’s Degree or Diploma in Hotel Administration, Hotel Management or equivalent

* Experience –

2 year experience in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience.

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