Workforce Optimization Manager
Quy mô :
Mô tả công việc
- Implement and maintain Workforce Optimization strategy that aligns with current and future organizational goals
- Development and management of the Workforce Optimization team.
- Work with management to accurately forecast workload, analyze historical trends and forecast head count needs and optimized scheduling
- Analyze and interpret past and current workload data to determine staffing needs, create accurate schedules and ensure service levels and customer service level goals are met
- Establishment of processes that ensure optimal schedule adherence of operation representatives, taking into account non-productive time including training, team meetings, planned/unplanned absenteeism, coaching, etc.
- Create and distribute daily, weekly and monthly reporting that provides insight into workload trends
- Plan for the impact of operation campaigns, and seasonality to ensure adequate staffing for anticipate workloads; escalates business-critical concerns to the appropriate contacts via proper channels within respective timeframes
- Create optimal Workforce Optimization discipline that supports and maintains existing culture of the company
- Partner with IT and act as primary contact and In-house expert for any software issues regarding the Workforce Optimization scheduling and forecasting tools and conduct training on the forecast/scheduling tools, reports, and departmental procedures to staff as required.
- Analyze intra-day, daily, weekly and monthly results, including documentation of reporting requirements for new and revisions to existing reports
Quyền lợi được hưởng
- Service Charge.
- Interesting training course provided by hotel and Rosewood group.
- Professional working environment with international branding.
Yêu cầu công việc
- At least 5 years experiences in HR or related background
- Experience in workforce management processes and tools, reporting and analysis, problem/issue identification, documentation, tracking and resolution.
- Strong oral, written and interpersonal skills and strong customer-service skills, including courteous telephone etiquette
- Ability to interpret policies and procedures and communicate effectively
- Ability to make decisions and exercise good judgment in a complex and rapidly changing environment
- Capability to adapt to a fast-paced environment and learn and retain new or evolving information and procedures
- Ability to work both independently and within a team environment
- High level of integrity and professionalism
- Strong attention to detail
- Accountable and reliable
- Ability to utilize problem-solving techniques
- Ability to exercise discretion on sensitive and confidential matters
- Excellent punctuation, spelling, grammar, and proof-reading skills
- Bachelor’s Degree, College or University Degree in related field preferred, from an accredited institution, and/ or equivalent work experience.
Yêu cầu hồ sơ
|Chức danh||Ngày kết thúc||Mức lương|
|Chef De Partie - Asia||28/02/2020||Thỏa thuận|
|Assistant Director of F&B||28/02/2020||Thỏa thuận|
|Outlet Team Leader||28/02/2020||Thỏa thuận|
|Public Attendant||15/02/2020||Thỏa thuận|
|Chef de Cuisine||28/02/2020||Thỏa thuận|
|Director of Human Resources||28/02/2020||Thỏa thuận|
|Information Technology Manager||29/01/2020||Thỏa thuận|
|Front Office Manager||28/02/2020||Thỏa thuận|
|Chef De Partie||28/02/2020||Thỏa thuận|
|Oder taker||15/02/2020||Thỏa thuận|
|Director of Revenue Management||28/02/2020||30 - 40 triệu|
|Store & Receiving Supervisor||28/02/2020||Thỏa thuận|
|Store & Receiving Clerk||30/01/2020||Thỏa thuận|
|Senior AC Technician||28/02/2020||Thỏa thuận|
|Senior Kitchen Technician||28/02/2020||Thỏa thuận|
|Senior Carpenter||28/02/2020||Thỏa thuận|
|Engineering Associate - Mason||28/02/2020||Thỏa thuận|
|Senior Technician||28/02/2020||Thỏa thuận|
|Duty Engineer||28/02/2020||Thỏa thuận|
|Assistant Chief Engineer||28/02/2020||Thỏa thuận|
|Guest Service Manager (Duty Manager)||28/02/2020||Thỏa thuận|
|Assistant Executive Housekeeper||28/02/2020||Thỏa thuận|
|Outlet Manager||28/02/2020||Thỏa thuận|
|Waiter / Waitress||28/02/2020||Thỏa thuận|
|Night Manager||28/02/2020||Thỏa thuận|
|Executive Sous Chef||28/02/2020||Thỏa thuận|
|Chef De Partie - Western||28/02/2020||Thỏa thuận|
|Demi Chef De Partie||28/02/2020||Thỏa thuận|
|Stewarding Team Leader||28/02/2020||Thỏa thuận|