Workforce Optimization Manager

Hoiana Hotels

Quy mô :

Theo dõi Nhà tuyển dụng này

Mô tả công việc

- Implement and maintain Workforce Optimization strategy that aligns with current and future organizational goals
- Development and management of the Workforce Optimization team.
- Work with management to accurately forecast workload, analyze historical trends and forecast head count needs and optimized scheduling
- Analyze and interpret past and current workload data to determine staffing needs, create accurate schedules and ensure service levels and customer service level goals are met
- Establishment of processes that ensure optimal schedule adherence of operation representatives, taking into account non-productive time including training, team meetings, planned/unplanned absenteeism, coaching, etc.
- Create and distribute daily, weekly and monthly reporting that provides insight into workload trends
- Plan for the impact of operation campaigns, and seasonality to ensure adequate staffing for anticipate workloads; escalates business-critical concerns to the appropriate contacts via proper channels within respective timeframes
- Create optimal Workforce Optimization discipline that supports and maintains existing culture of the company
- Partner with IT and act as primary contact and In-house expert for any software issues regarding the Workforce Optimization scheduling and forecasting tools and conduct training on the forecast/scheduling tools, reports, and departmental procedures to staff as required.
- Analyze intra-day, daily, weekly and monthly results, including documentation of reporting requirements for new and revisions to existing reports

Quyền lợi được hưởng

- Competitive salary and packages.

- Service Charge.

- Interesting training course provided by hotel and Rosewood group.

- Professional working environment with international branding.

Yêu cầu công việc

- At least 5 years experiences in HR or related background

- Experience in workforce management processes and tools, reporting and analysis, problem/issue identification, documentation, tracking and resolution.

- Strong oral, written and interpersonal skills and strong customer-service skills, including courteous telephone etiquette

- Ability to interpret policies and procedures and communicate effectively

- Ability to make decisions and exercise good judgment in a complex and rapidly changing environment

- Capability to adapt to a fast-paced environment and learn and retain new or evolving information and procedures

- Ability to work both independently and within a team environment

- High level of integrity and professionalism

- Strong attention to detail

- Accountable and reliable

- Ability to utilize problem-solving techniques

- Ability to exercise discretion on sensitive and confidential matters

- Excellent punctuation, spelling, grammar, and proof-reading skills

- Bachelor’s Degree, College or University Degree in related field preferred, from an accredited institution, and/ or equivalent work experience.

Yêu cầu hồ sơ

Full CV

Workforce Optimization Manager

Chức danh Ngày kết thúc Mức lương
Bartender 28/07/2020 Thỏa thuận
Bell Captain 30/07/2020 Thỏa thuận
Outlet Supervisor 30/07/2020 Thỏa thuận
Public Area Attendant 30/07/2020 Thỏa thuận
Chef de Cuisine 30/07/2020 Thỏa thuận
Sous Chef 30/07/2020 Thỏa thuận
Chef De Partie 30/07/2020 Thỏa thuận
Oder taker 30/07/2020 Thỏa thuận
Information Technology Officer 28/07/2020 Thỏa thuận
Senior Carpenter 30/07/2020 Thỏa thuận
Duty Engineer 30/07/2020 Thỏa thuận
Front Desk Supervisor / Rooms Controller 30/07/2020 Thỏa thuận
Waiter / Waitress 30/07/2020 Thỏa thuận
Digital Marketing Manager 30/07/2020 Thỏa thuận
Commis Chef 30/07/2020 Thỏa thuận
Demi Chef De Partie 30/07/2020 Thỏa thuận
Sous Chef - Associates Dining 30/07/2020 Thỏa thuận
Stewarding Supervisor 28/07/2020 Thỏa thuận
Chief Concierge 30/07/2020 Thỏa thuận
Room Attendant 30/07/2020 Thỏa thuận
Guest Service Centre 30/07/2020 Thỏa thuận
Concierge Supervisor 30/07/2020 Thỏa thuận
Manor Club / Retreat Manager 30/07/2020 Thỏa thuận
Public Area Supervisor 30/07/2020 Thỏa thuận
Guest Service Centre Supervisor 30/07/2020 Thỏa thuận
Administrative Assistant - F&B 30/07/2020 Thỏa thuận
Housekeeping Coordinator 30/07/2020 Thỏa thuận
Floor Supervisor - 15 Vacancies 30/07/2020 Thỏa thuận
Manor Club / Retreat Supervisor 30/07/2020 Thỏa thuận
Administrative Assistant to Hotel Manager 30/07/2020 Thỏa thuận
Guest Experience Executive 30/07/2020 Thỏa thuận

ĐÁNH GIÁ

5.0

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5 ĐÁNH GIÁ

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