Front Office Manager

Hạn nộp: 14/05/2022
Mức lương: Thỏa thuận

Thông tin cơ bản

Số lượng
1

Nơi làm việc
Đà Nẵng, Quảng Nam

Giờ làm việc
Giờ hành chính

Loại hình
Khách sạn/ Khu căn hộ Resort/ Khu Du lịch

Ngành nghề
Tiền sảnh

Vị trí
Giám đốc, phó giám đốc Bộ phận/ Trưởng phòng/ Tổ trưởng

Cập nhật
13/05/2022 12:43

Mô tả công việc

Work together with the section manager to improve standard of services, the profitability of the hotel and the general working environment for the associates.
Assist Sales and Marketing or Communications to implement the marketing strategies of the hotel.
Manages customer feedback effectively, uses guest issues and compliments to activate long term improvements in products and services.
Daily check on room’s availability status including room blocks (i.e. OOS and house use) and special top VIPs.
Greet as many guests as time permits at the front desk or lobby and assist the front desk & residence club operations.
Handle guest complaint and monitor guest history program and data input.
Review all front office log book and pursue with appropriate action if necessary.
Facilitate multitasking within the department
Take appropriate action to resolve guest dissatisfaction
Ensure all Front Office quality standards are complied with and that policies and procedures are consistently applied.
Manage a cost effective, budget with measurable targets for the department within the financial parameters set down by the hotel budget.
Ensure that members of loyalty program and its partners programs are appropriately recognized, meet all the standards accordingly.
Focuses attention on improving productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines ensuring optimum deployment and energy efficiency of all equipment.
Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information.
Understands and strictly adheres to Rules and Regulations established in the Employee Handbook and the hotel's policies concerning fire, hygiene, health and safety.

Quyền lợi được hưởng

Insurance
Training & Development
Accommodation - Hoiana Staff Village
Annual leave
Heath checkup
Employee shuttle bus service
Uniform

Yêu cầu công việc

People person and good motivator
Excellent interpersonal and communication skills
Solid leadership and training skills
Strong problem-solving; analytical and negotiation skills
Good communication skill in English verbal, listening and writing
Hotel Management or Business Degree preferred
Minimum of 3 years managerial experience in hotel front office operations
Track record in leading hotel with good standards.
English and Chinese speaking is preferable.

Yêu cầu hồ sơ

Full CV

ĐÁNH GIÁ

5.0

TỐT

5 ĐÁNH GIÁ

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Hoiana Hotels

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Quy mô:
Tay Son Tay Hamlet, Duy Hai Commune, Duy Xuyen District, Quang Nam Province, Vietnam
http://career.hoiana.com/
Situated in Quang Nam Province about one hour’s drive from Danang, Hoiana Hotels offers fantastic opportunities and attractive packages for professionals at every level across four hotel brands: Rosewood Hoi An Showcasing an exquisite sense of place, ultra-luxury Rosewood Hoiana features beautifully designed and appointed guestrooms and villas, superb wellness and recreational facilities, and memorable dining experiences. KHOS Hoiana Sleek, stylish and elegant, KHOS Hoiana blends connectivity and social gathering in contemporary living and event spaces with stunning sea views. New World Hoiana Hotel & Residences New World Hoiana Hotel & Residences offers supremely comfortable rooms and suites, state-of-the-art facilities and unforgettably warm and genuine service. Hoiana Hotel & Suites Premium in every aspect, our all-suite accommodations offer ocean views, creating restful, indulgent stays that pair perfectly with exciting resort entertainment. Take the next step in your career and be part of Vietnam’s most vibrant beachfront destination!