Recreation Manager

Job Summary

Responsible for the planning, organization, coordination and supervision of the activities of Fitness Centre, responsible for the overall activities of the Fitness Centre and Swimming Pool, through the positive work attitude, and self-motivation to manage internal staff, be able to manage work flow under less supervision.

Essential Duties and Responsibilities – (Key Activities)

1. Administrative Responsibilities

• To ensure that all things in accordance with the provisions of the standard;

• Specification and unity within the department;

• Ensure the Fitness Centre and Swimming Pool normal operation of the business hours.

• In accordance with standard enterprise culture of group of New World hotel to implement all the works

• All operations management of the Fitness Centre and Swimming Pool

• Be instrumental in staff training, development and service standards.

• Be visible and accessible to all members and guests.

• Ensure Fitness Centre and Swimming Pool operate at maximum efficiency at all times.

• Ensure the Fitness Centre and Swimming Pool are in a safe and clean condition at all times.

• To handle guest feedback/complaints and to ensure effective guest recovery process is implemented.

• Eliminate unsafe hidden danger inside the Fitness Centre and Swimming Pool. To ensure cleaning and hygiene standards comply with governmental rules and regulations.

2. Guest Satisfaction

• Ensure the tracking system in place to capture the guest preferences.

• Manages customer feedback effectively, uses guest issues and compliments to activate long term improvements in products and services.

• Open to new initiatives which can enhance the guest experience.

• Ensure all Recreations team quality standards are complied with and that policies and procedures are consistently applied.

3. Finance

• Follow up strictly with stock control procedures

• Receive and submits all invoices to the purchasing / cost controller for goods purchase

• Maximises employee productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.

• Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping and licensing are adhered to.

• Ensure an efficient and effective use of the resources within the department

4. Operations

• Ensures that all equipment is proper maintained and in excellent working order at all times.

• Establishes good public relations with all users of the facilities of the Fitness Centre and Swimming Pool

• Attends any training required, both technical and practical in operating the equipment and being able to get the maximum out of all equipment located within the Fitness Centre and Swimming Pool

• To be familiar with all equipment within the Fitness Centre and Swimming Pool

• Introduces all activities and facilities of the Fitness Centre and Swimming Pool to its patrons.

• Always ensures that associates working within the Fitness Centre and Swimming Pool are neat, in the correct attire and ready to perform their utmost at all times.

• Daily inspection, record the shortcomings and adjust immediately

5. Human Resources

• Oversees the punctuality and appearance of all recreation team associates. making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.

• Review the weekly work schedules, making sure that they reflect business needs and other key performance indicators.

• Ensures that all employees have a complete understanding of and adhere to employee rules and regulations.

• Maintain good relationship with all colleagues

• Understand, supportive, encouraging people

6. Other Duties

• Understands and strictly adheres to Rules and Regulations established in the Employee Handbook and the hotel's policies concerning fire, hygiene, health and safety.

• Ensures high standards of personal presentation and grooming.

• Attends training sessions and meetings as and when required.

• Carries out any other reasonable duties and responsibilities as assigned.

• While this job description is intended to be an accurate reflection of the duties involved in this position, the company reserves the right to add, remove or alter duties when business need dictates.

Service Charge.

Interesting training course provided by hotel and Rosewood group.

Professional working environment with international branding.

Required Skills –

• General Skills

- People person and good motivator

- Excellent interpersonal and communication skills

- Provide good service with polite attitude

- Ability to handle guest inquiry and complaint

- Established good relationship with guest

• Technical Skills

- Good knowledge of Microsoft word/Excel/Power point

• Language Skills

- Good command in listening and writing English. Chinese speaking is a plus

• Physical Requirements

- Must be able to work in different shifts when required

Qualifications –

• College degree preferred

• Have valid Rescue Training Certificate provided by local authority

Experience –

• 2 years in Fitness Centre, Beach and Swimming Pool operations at 5-star property

• Already has supervisor experience is preferred